Extended Stay America - Indianapolis - Airport

Anonymous 

on Expedia

7 months ago

What did I expect? The property was in disrepair, the floor was not vacuumed, the countertops and windowsills weren’t cleaned. One of the windows was broken and the smoke detector was missing. Our room had no toilet paper and when we asked for some, we were told some would be brought up which never happened. I get it, this is a budget hotel but this was beyond anything I’ve experienced at a hotel. 

Jorge 

on Expedia

8 months ago

Smells 

Emily 

on Expedia

9 months ago

DO NOT STAY HERE!!! I stayed at this hotel for a volleyball tournament with my son who had a broken ankle and was on a kneeling scooter. When I walked into the hotel, the whole place wreaked of smoke (despite several "no smoking" signs). There was something sticky on the floor, the elevator was caked with dirt and the carpets were disgusting!!! The check-in process was disorganized and took FOREVER and the ladies behind the desk were discussing which rooms had been cleaned in front of me. The older lady behind the desk didn'... read more

Melissa 

on Expedia

9 months ago

Mixed Experience for a One-Night Stay We stayed at this hotel for just one night, and while it had its good points, a few issues stood out. The room was decently clean, which we appreciated, and the shower had plenty of hot water—always a plus after a long day. The desk worker was polite and helpful during check-in, which made a good first impression. The beds weren’t very comfortable but they were clean. Unfortunately, our experience took a turn when we got stuck in the elevator. It was a stressful situation, though it was ... read more

Carol 

on Expedia

10 months ago

Needing a drastic remodel and update😢😢😢😢 

Vickie 

on Expedia

10 months ago

I checked in and they gave me a room on the 3rd floor. Went to the room and it was dirty- food garbage, bed unmade, towels on the bathroom floor. Went to change rooms but staff was not surprised in the complaint. Second room had one bath towel one hand towel- no wash cloth or bath mat. Only one pillow with a dirty pillowcase for 2 beds. Toilet seat was also broken. Elevator in disrepair. Staff had to run up to the other floors to unstick the elevator. The staff was so dismissive with the complaint about the room condition an... read more

Charlie 

on Expedia

10 months ago

There were no blankets on the bed when we checked in and one pillow per double bed. For a room with 4 people, we had 1 towel and when we asked about it, front desk told us "sorry, we're low on supplies" the floor in our room was sticky and dirty. 

edgardo 

on Expedia

10 months ago

I ended booking a different place the place look dirty on the outside and there was nobody at the frond desk for 15minutwes we did not like the area so we decided to book a different place