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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place for the price Room was nice for the price. But, the vending machine stole our money and the front desk had us call the number on it. Interesting because they advertise on site vending even on the TV's but can't help if an issue arises.
Business response:
Dear Brett, we are delighted you had a good stay at Extended Stay America and found us of decent value too. Thank you for your positive review. However, we are sorry for the vending machine issue that arose. Our team is already at work to fix the same. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon. Sincerely,Hotel Management
Showerhead The only complaint I had with the entire one night stay. Was the fact there was not a massage style showerhead(showerhead with more than one setting).Otherwise, it was a wonderful accomodation.
Business response:
Dear Guest, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's great to read you enjoyed your stay, and we are happy you were impressed with our service. However, we have noted your comments about the shower head and will pass them on to the management team. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
We enjoyed our stay.
Business response:
Dear Bill, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
The price i was told was not the price when i arrived
Business response:
Dear Guest, thank you for being our guest and for taking the time to write your review. We appreciate your feedback. We regret your disappointment with our pricing. These fees are competitively priced and listed on our website. We apologize for any miscommunication, and we will share your comments appropriately. We hope to host you again whenever your travels bring you back to the city. Sincerely,Hotel Management
Reasonable
2 weeks or more to get $100 deposit back. I've stayed in motels where families are living several times. No problems. I was placed in what felt like the back of the hotel where it seemed like more of an apartment complex. Children constantly running (not an exaggeration) up and down the halls, as if the hallways were their playground. That was frustrating as I was there from only 6am to 10pm trying to sleep while waiting for my train to leave at midnight. I had to pay an additional $82 to check in early for that. In addition... read more
Business response:
Dear Mary, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we do not meet these expectations. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payme... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,552 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.