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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Major Complaints I have no complaints at all. The front desk staff were very pleasant and efficient. The rooms are a little outdated but they were clean and bug-free which is all that mattered to me as I needed to make a last minute reservation. The price was very reasonable.
Amazing room, very spacious, and comfortable. Had some problems with the TV.
Business response:
Dear Ian, Thank you for choosing Extended Stay America. We are happy to read how much you liked your guest room. Our goal is for your stay with us to feel at home and be as comfortable as possible. On behalf of all of us, we thank you again for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management
Getting what you pay for This was the 2nd week of staying in this hotel - the previous week I was in 314, this week I was in 334. 334 had a LOT of noise from the interstate and the airport, and I had to choose between hot water or water pressure in my shower. 314 had neither of those issues, but the TV was difficult to use and the chair did not recline. For breakfast I had anticipated yogurt or something beside granola bars or packets of oatmeal. The staff was great, but this was definitely a no-frills stay.
Business response:
Dear Guest, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Decent place to stay
Price was right, but bathtub needed major cosmetic repairs
Business response:
Dear Qing-Xin, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Old, bring slippers, don’t want your bare feet to touch carpet. Run down. Very cheap price so maybe yo get what you pay for. I will not stay again.
Business response:
Dear Jeffrey, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
2 weeks or more to get $100 deposit back. I've stayed in motels where families are living several times. No problems. I was placed in what felt like the back of the hotel where it seemed like more of an apartment complex. Children constantly running (not an exaggeration) up and down the halls, as if the hallways were their playground. That was frustrating as I was there from only 6am to 10pm trying to sleep while waiting for my train to leave at midnight. I had to pay an additional $82 to check in early for that. In addition... read more
Business response:
Dear Mary, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we do not meet these expectations. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payme... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.