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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was very comfortable and there was no noise in the hall as we tried to sleep.
Business response:
Thank you for your feedback and we are thrilled to know that you enjoyed your stay with us. The next time your travels bring you to the Indianapolis area, please come visit us again.
Dated furniture and we could not use the air conditioner because it was too loud.
Business response:
Dear Scott, It is glad to know you were pleased with your time with us and enjoyed a pleasant stay. However, we are sorry for your concerns about your suite. The remarks are shared with the management team regarding the furniture condition and updating it. Also, the AC unit of your room is being attended to by our technical and maintenance team to fix the issue on a priority basis. Thank you again for being our guest, and we wish to serve you again in the future with better service.Sincerely,Hotel Management
property was good, but there is cigarrette smell in all building.
Business response:
Dear Victor, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. The smell concerns you mentioned are shared with the team for improvement. Please accept our apologies for the same. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
Nice
Business response:
Thank you for your feedback and we are pleased to learn that you enjoyed your stay. We look forward to welcoming you on any future visits to the Indianapolis area.
Business response:
Thank you for your feedback and we are pleased to learn that you enjoyed your stay. We look forward to welcoming you on any future visits to the Indianapolis area.
The staff was nice...everything else wasn't
Business response:
Dear Shanae, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for your disappointment about your experience with us. Thank you for your appreciation for the staff. We are constantly making changes and improving in the areas where our guests have issues. We hope you will consider a return in the future for a more deserving experience.Sincerely,Hotel Management
The positive end of the stay was that it was close to the airport. On the negative side, was the breakfast is only just coffee/tea, and oatmeal. - Where I would rather walk over to the local waffle house near by, to get food.
Business response:
Dear Adnan, Thank you for choosing Extended Stay America. We are happy that our location was perfect for your needs and that you enjoyed being here. However, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they know our guests' wishes regarding breakfast choices. Thank you for taking the time to give us these comments. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Mana... read more
The area leaves a lot to be desired. There are few eating establishments nearby. If you just need a place to stay for a few nights, it's alright and worth the money. The parking lot appeared to be secure. The bed was comfortable. Didn't get the room we reserved (single king) but that happens. The door latch was busted. There is no ice machine. There are two little icetrays in your room freezer that are empty. I have no idea what has been in them, so I refused to use them. There is no public restroom when you arrive so if you... read more
Business response:
Dear Bradley, Thank you for staying with us and for your review. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share these remarks with our associates as we continually strive to enhance our services and apologize for the inconvenience caused. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management
Business response:
Thank you for your feedback and we are pleased to learn that you enjoyed your stay. We look forward to welcoming you on any future visits to the Indianapolis area.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,552 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.