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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We liked the idea of having a kitchen with fridge and stove. The room was very small and the bed was very close to the window- very hard to get out of if you slept on that side.
Business response:
Sue, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you loved the in-suite amenities we provide. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Would not stay here again Check in was a long and slow process. The room is clean. The bed is absolutely terrible. Lots of people lurking around in the parking lot. Would not stay here again.
Business response:
Thank you for being our guest. We are sorry for the issue you faced at the time of check-in and the frustration you felt. We have discussed your concern with the appropriate team to ensure we better serve our guests. We also regret your disappointment with our bed and the inconvenience this caused. For future visits, please know our front desk is available and happy to make you as comfortable as possible. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect... read more
Very small room for the price. Bed so close to the wall; walk to turn on heat. Tv on the of bed and to turn table to see Tv from the bed. Lamps not plugged in; moved table to plug them in. No usb power source. Stove and dishwasher but no pots skillets or utensils to cook with. Its a waste of space.
Business response:
Nicole, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Our room was clean, and the hotel common areas were clean as well. Room service did not service our room after our first night. However, I was able to get fresh towels from the desk clerk. The staff member for one of the nights of our stay seemed as though he did not want to be bothered. We were in town visiting a relative in the hospital so for the price, we were satisfied with the stay.
Business response:
Please accept our apology and we will continue to work at increasing our level of customer service.
Business response:
Thank you.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.