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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Getting what you pay for This was the 2nd week of staying in this hotel - the previous week I was in 314, this week I was in 334. 334 had a LOT of noise from the interstate and the airport, and I had to choose between hot water or water pressure in my shower. 314 had neither of those issues, but the TV was difficult to use and the chair did not recline. For breakfast I had anticipated yogurt or something beside granola bars or packets of oatmeal. The staff was great, but this was definitely a no-frills stay.
Business response:
Dear Guest, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Decent place to stay
Price was right, but bathtub needed major cosmetic repairs
Business response:
Dear Qing-Xin, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Nice place for the price Room was nice for the price. But, the vending machine stole our money and the front desk had us call the number on it. Interesting because they advertise on site vending even on the TV's but can't help if an issue arises.
Business response:
Dear Brett, we are delighted you had a good stay at Extended Stay America and found us of decent value too. Thank you for your positive review. However, we are sorry for the vending machine issue that arose. Our team is already at work to fix the same. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon. Sincerely,Hotel Management
Showerhead The only complaint I had with the entire one night stay. Was the fact there was not a massage style showerhead(showerhead with more than one setting).Otherwise, it was a wonderful accomodation.
Business response:
Dear Guest, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's great to read you enjoyed your stay, and we are happy you were impressed with our service. However, we have noted your comments about the shower head and will pass them on to the management team. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
We enjoyed our stay.
Business response:
Dear Bill, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
2 weeks or more to get $100 deposit back. I've stayed in motels where families are living several times. No problems. I was placed in what felt like the back of the hotel where it seemed like more of an apartment complex. Children constantly running (not an exaggeration) up and down the halls, as if the hallways were their playground. That was frustrating as I was there from only 6am to 10pm trying to sleep while waiting for my train to leave at midnight. I had to pay an additional $82 to check in early for that. In addition... read more
Business response:
Dear Mary, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we do not meet these expectations. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payme... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.