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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cannot complain to much, as i knew we were getting the very last room available. It was clean, but there were no towels or trash cans, and you could not use the shower.
Business response:
Dear Jamie, We want to thank you for staying with us. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management
Property was nice but no ice machine you don't always have time to freeze ice cubes.
Just a place to rest up. It was a place to stay. Only 2 towels. Bathtub didn’t drain when taking a shower. No ice machine. No sheets or blanket for the pull out couch, that we needed to use for having 3 people in 3 different beds. Hallways smelled like smoke and weed. I wouldn’t even call it breakfast included. It was only granola bars and packaged blueberry muffins. Oh ya a really gross hot oatmeal. Only stayed a few hours to rest up and take a shower.
Business response:
Dear Lisa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
10/10 Reading the reviews honestly I got scared. I didn’t know what to expect when arriving. Let me tell you the front desk were super sweet to us upon entering. Our room was huge! I slept comfortably at night. I didn’t hear anyone. No noise at all. I don’t care to have updated fancy things. I just want to know I can sleep comfortably with my family. And this hotel brought it. The breakfast was more of a snack, which is fine. We still ate it. Overall 10/10 would definitely stay here again!
Business response:
Dear Emily, We are pleased you had an energizing and fulfilling stay at Extended Stay America and that our attention to detail helped to elevate your visit. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. We will be sure to share your enthusiastic compliments with our staff. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.