This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was super nice facilities was very clean and taken care of
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Just frustrated that they moved me from my original hotel to a hotel at least 10 miles farther from where I was going. Made it 20 miles to where I needed to go now. Made uber rides really really expensive
Business response:
Thank you for your review. We apologize as we couldn't accommodate you at our hotel due to the reservation issue you experienced at check-in. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. But, we regret this increased the cost of your commuting. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Good stay We needed a roll away bed and it was brought up in just a few minutes!
Business response:
Jeff, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know your staff was attentive to your needs and that you had a pleasant experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The staff made the stay wonderful. The room was clean and the location is great!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that our excellent location was convenient for you. We appreciate your business and hope to see you again on your next visit to Indianapolis. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Craig, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hotel confusion The hotel in general was clean although the continental breakfast could have been better attended. The only thing that really bothered me was that Wednesday afternoon I received a call from the hotel letting me know that hotels.com had oversold the double rooms and they had to move us to another location 3 minutes away from this property. I called Extended America West and they assured me they had my rooms and that I did not need to change my reservation. To make the long story short when my family arrived to... read more
Business response:
Juancarlos, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you like dour well-maintained property and that overall you had a pleasant time with us. However, we're sorry for the mix-up you had with your reservation and for the behavior of our staff. We have discussed your feedback our team to make sure such situations are prevented from occurring again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Will stay again rented a room for one night when the WGU graduation ceremony was in town. Check in was smooth and routine. I noticed that after checking in a sign saying that no more rooms were available was put up (there were other functions in town that weekend). The gadgets in the room were useless, as they didn't work. The movies guide that was printed was outdated. Overall good experience as in nothing bad. Did not try the breakfast, the internet was very slow.
Business response:
Michael, thank you for choosing Extended Stay America for an overnight stay. We're delighted to know you had a pleasant time with us, but we're sorry for the slow Wi-Fi connection you experienced. We have discussed your feedback with the concerned team, and they are rectifying the issue you mentioned. It was a pleasure to have you as our guest, and we look forward to welcoming you back again. Sincerely, Hotel Management
Bad Service and Disgusting Rooms The rooms were dirty when we arrived and the employee at check-in was incredibly rude. We had an emergency with one of our travelers and they were unable to come on the trip. We still paid for the room, but they would not let us check into until a day later.
Business response:
Savannah, we are sorry for the cleanliness and service issue you experienced upon arrival. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.