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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Craig, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hotel confusion The hotel in general was clean although the continental breakfast could have been better attended. The only thing that really bothered me was that Wednesday afternoon I received a call from the hotel letting me know that hotels.com had oversold the double rooms and they had to move us to another location 3 minutes away from this property. I called Extended America West and they assured me they had my rooms and that I did not need to change my reservation. To make the long story short when my family arrived to... read more
Business response:
Juancarlos, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you like dour well-maintained property and that overall you had a pleasant time with us. However, we're sorry for the mix-up you had with your reservation and for the behavior of our staff. We have discussed your feedback our team to make sure such situations are prevented from occurring again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Will stay again rented a room for one night when the WGU graduation ceremony was in town. Check in was smooth and routine. I noticed that after checking in a sign saying that no more rooms were available was put up (there were other functions in town that weekend). The gadgets in the room were useless, as they didn't work. The movies guide that was printed was outdated. Overall good experience as in nothing bad. Did not try the breakfast, the internet was very slow.
Business response:
Michael, thank you for choosing Extended Stay America for an overnight stay. We're delighted to know you had a pleasant time with us, but we're sorry for the slow Wi-Fi connection you experienced. We have discussed your feedback with the concerned team, and they are rectifying the issue you mentioned. It was a pleasure to have you as our guest, and we look forward to welcoming you back again. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Nice hotel and friendly staff. However, the hotel description indicates breakfast is offered and coffee with hot water and instant oatmeal packets should not be classified as breakfast.
Business response:
Phil, thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked our well-kept hotel and that our you were impressed with the service provided by our associates. However, we're sorry for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share it with our Brand Leaders so they can use it while implementing the future breakfast offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Bad Service and Disgusting Rooms The rooms were dirty when we arrived and the employee at check-in was incredibly rude. We had an emergency with one of our travelers and they were unable to come on the trip. We still paid for the room, but they would not let us check into until a day later.
Business response:
Savannah, we are sorry for the cleanliness and service issue you experienced upon arrival. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,556 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.