Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Thanks for being our guest at Extended Stay America. We are glad to read you had a pleasant visit and liked the comfort of beds. Your concern regarding the cleanliness will be shared with our housekeeping team so that corrective measure be taken. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to see the rating and glad to know you had a nice stay. We appreciate all your great feedback as it gives scope for further improvements. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Michael, thank you for reviewing your stay. We are pleased to know you liked our location and that you also appreciated our associates. It was a pleasure hosting you, and we hope to see you again in the future so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting us. We are glad you liked your well-appointed room and had a good night’s sleep in your cozy bed. However, we sorry our breakfast wasn’t to your standards. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our helpful staff. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more