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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, neat with no issues
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
last resort The woman that I called at the front desk was rude and unwilling to help. The room, although reasonably comfortable was not very clean, there were sunflower seeds on the ground and both nightstands. Since we were lucky to get the last available room at this hotel we let it slide. I would not however return.
Business response:
Olivia, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Manageme... read more
Checking into the hotel was difficult due to the hotel being short staffed. I waited in the lobby for 30 minutes until someone finally came to the front desk for check-in. In the lobby their were me and 5 other people that have waited longer than I waited. Overall other than check-in my room was very clean and pleasing.
Business response:
Christina, we appreciate you for being our guest. Although you liked your well-appointed room, we sincerely apologize for the wait-time issue with your check-in. Your feedback is discussed with the concerned individuals in an effort to improve the efficiency of our service levels going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Business response:
Tim, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Philip, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Couldn't check in till 4 p.m. My wife and I arrived at the hotel at 2 p.m. knowing that check-in was at 3 but hoping we could get in sooner. Unfortunately we could not. The front desk said they would take our name and write it down and call it out as rooms became available. 3:30 comes and we are still unable to check in our room about people walking in the front door are getting keys to their rooms. 4 p.m. now would be sitting in the lobby for 2 hours and I go to the desk for a third time in our room is finally ready. Who kn... read more
Business response:
Christopher, we apologize for the wait time issue you encountered at the time of check-in and regret the inconvenience it caused. We have shared your feedback with the concerned teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Early plane? No problem! I needed to be near the Indy airport and found this establishment to fir the bill. I was greeted warmly, the room was fine, and someone even came up to investigate a sound issue outside my room around midnight.
Business response:
David, thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pillows weren’t clean but overall comfort and stay was great loved the kitchen in the room!
Business response:
Tiffani, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked the kitchenette in your room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
No Breakfast The only real problem was that they advertise “breakfast” when all they have is pouched oatmeal, some granola bars, coffee and wrapped muffins. had to go elsewhere for breakfast.
Business response:
Lee, thank you for the four-star review of Extended Stay America. We are glad to know you found us to be a good value for money and that you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.