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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place Horrible conditions. Broken caninet, chairs all.scratchws up. No decent place to sit. Smelled horrible. Bed linens dirty. Tv and stopverop did not work. Had booked hotel for 2 days but checked out adter 1 night stay. Also, had a staff member open our door at 2:30 at night. Its was very scary. No apologies whatsoever and no understanding/help from front desk. BeWARE of the stay here. AVOID
Business response:
Dear Ridhima, We sincerely apologize for the distressing experience you had during your stay. The condition of the furniture, cleanliness, and malfunctioning amenities fall far below the standards we aim to uphold. More importantly, the incident involving someone entering your room at night is deeply troubling. We understand how unsettling that must have been, and we regret that it was not handled with the urgency and care it deserved. Your feedback has been shared with our team for immediate review. Please accept our apolog... read more
Hotel from HELL When I came to the hotel I was 15 minutes prior to check in. The lady and the front desk called a skinny cleaning lady to the front and asked her where I can stay. The cleaning lady told her a room and I was given my keys. I go all the way to the room. It smelled my cigarettes down all the halls. I get to the room and there was an ash tray with with cig buts all over the table. My kids were scared to go inside so I stormed down stairs. They offered no apology just had the manager give me a key to another room... read more
Business response:
Dear Xybrina, We're deeply sorry for the experience you and your family had during your visit. The conditions you described do not reflect the environment we strive to maintain. Concerns about cleanliness, strong odors, and pests will be addressed with urgency by our team. We also regret that the situation was not handled more professionally at the front desk. Your feedback is important and will be used to make immediate improvements to prevent this from happening again. We greatly appreciate your observations and concerns. ... read more
The property was horrible, it was dirty, the towels had stains, the doors were locked and glass broken leaving the building unsecured. There was also a slug or snail in the bed that crawled on me while trying to sleep, which led to us leaving early. The staff also refused to provide any new pillows.
Business response:
Dear Troy, We sincerely apologize for the unacceptable conditions you experienced. It’s deeply concerning to hear about the state of the room and the lack of assistance when you reached out for support. Your experience does not reflect the level of care and service we aim to provide. We will review these serious concerns with our team to ensure corrective action is taken. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Tha... read more
Room smelt of cat urine like animals had been living in it for a month with no cleaning.
Business response:
Dear Hannah, We’re very sorry for the condition of the room and understand how upsetting that must have been. Concerns regarding cleanliness are taken seriously, and your comments have been shared with our housekeeping teams to ensure this is addressed and thoroughly. We appreciate your feedback and the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Very rough. Felt dirty and the room was in bad shape.
Business response:
Dear Ben, We're sorry your stay left you feeling uncomfortable and dissatisfied. The lack of cleanliness and upkeep you mentioned is concerning, and this is not the standard we aim to uphold. We've shared your comments with our team to ensure immediate attention is given to both maintenance and housekeeping. Your feedback is important, and we're taking steps to improve the quality and condition of our accommodations moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a... read more
Worst experience ever! 1- smelled like seafood in a bad way. 2-police actively arresting people at the front door 3- 1st room was overall broke(couch, tv, Etc) 4- second room had worst water pressure 5- the entire hotel had horrible smells and beaten up furniture 6- breakfast?? Barely had coffee. They had oatmeal and granola bars……that’s it. 7- Clientele was extra sketchy. I can’t confirm but I’m fairly sure there were multiple prostitutes. Staff was ok but the overall experience was the worst I have ever had. The hotel was ... read more
Business response:
Dear Mathew, We're very sorry the experience did not provide the peace of mind or comfort every guest deserves. Concerns related to cleanliness, safety, and the condition of the rooms and common areas are all being taken seriously. We're also reviewing the quality and presentation of our morning offerings to ensure they better meet expectations. Although it's good to know the staff maintained professionalism and your unit stayed cool, we recognize that many other aspects need attention. We value your honesty and are working ... read more
What a joke!! I made a reservation for a King bed suite. I sent hotel a message that i would not check in till 10 p.m. when i arrived i went to the counter and had to say "hello" for someone to help me. Hesus came out and he told me my room that i reserved was not available. I asked why? He said the cleaning people didnt clean it. I had reserved the room 2 days prior to my arrival. When i kept questioning him he became upset and angry and at one piint refused to check me in. I asked for the manager and he said he was the man... read more
Business response:
Dear Jerry, Thank you for sharing your experience. It's deeply disappointing to hear that your reserved room was unavailable and that your late check-in was met with such frustration. We sincerely apologize for the inconvenience and the way the situation was handled. While technical issues can occasionally arise, the service you received does not reflect the standards we aim to uphold. Your feedback has been shared with the appropriate teams, and we are committed to making necessary improvements. We hope you'll consider givi... read more
It Didn't Stink! No coffee in the room no coffee in the lobby until breakfast smoke alarm was beeping so instead of putting a new battery they remove the smoke detector completely left me unprotected all night the air conditioner didn't work properly no ice anywhere on the property no vending machines anywhere on the property The only good thing I can say about this place was it didn't stink!
Business response:
Dear Larry, We're sorry your experience was marked by several disappointments, from the lack of basic amenities to concerns about the smoke detector and air conditioning. These are all important to a comfortable and safestay, and we regret that they were not properly addressed during your visit. While we're glad the room was odor-free, we know that alone is not enough. Your comments will be shared with our team to ensure that these matters are addressed and corrected. We appreciate you taking the time to let us know. We hope... read more
The first room they gave us had a squatter inside of it and the second one smelled very strongly of cigarettes and *sshole. The hallways also smelled like wet animal. Super gross
Business response:
Dear Guest, Please accept our apologies for the confusion regarding the rooms and the unpleasant environment that you outlined about our property. We never mean to intentionally cause dismay to our guests, especially upon their arrival. We can assure you that what you experienced is not acceptable by our standards, and we will review each of your concerns with appropriate team members, as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to impro... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.