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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a joke!! I made a reservation for a King bed suite. I sent hotel a message that i would not check in till 10 p.m. when i arrived i went to the counter and had to say "hello" for someone to help me. Hesus came out and he told me my room that i reserved was not available. I asked why? He said the cleaning people didnt clean it. I had reserved the room 2 days prior to my arrival. When i kept questioning him he became upset and angry and at one piint refused to check me in. I asked for the manager and he said he was the man... read more
Business response:
Dear Jerry, Thank you for sharing your experience. It's deeply disappointing to hear that your reserved room was unavailable and that your late check-in was met with such frustration. We sincerely apologize for the inconvenience and the way the situation was handled. While technical issues can occasionally arise, the service you received does not reflect the standards we aim to uphold. Your feedback has been shared with the appropriate teams, and we are committed to making necessary improvements. We hope you'll consider givi... read more
It Didn't Stink! No coffee in the room no coffee in the lobby until breakfast smoke alarm was beeping so instead of putting a new battery they remove the smoke detector completely left me unprotected all night the air conditioner didn't work properly no ice anywhere on the property no vending machines anywhere on the property The only good thing I can say about this place was it didn't stink!
Business response:
Dear Larry, We're sorry your experience was marked by several disappointments, from the lack of basic amenities to concerns about the smoke detector and air conditioning. These are all important to a comfortable and safestay, and we regret that they were not properly addressed during your visit. While we're glad the room was odor-free, we know that alone is not enough. Your comments will be shared with our team to ensure that these matters are addressed and corrected. We appreciate you taking the time to let us know. We hope... read more
The first room they gave us had a squatter inside of it and the second one smelled very strongly of cigarettes and *sshole. The hallways also smelled like wet animal. Super gross
Business response:
Dear Guest, Please accept our apologies for the confusion regarding the rooms and the unpleasant environment that you outlined about our property. We never mean to intentionally cause dismay to our guests, especially upon their arrival. We can assure you that what you experienced is not acceptable by our standards, and we will review each of your concerns with appropriate team members, as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to impro... read more
The rooms was disgusting. Stains on sheets and bedding. Counters were not clean. Bathroom was not clean. Carpet was sticky. Asked to change the room and wasn’t different from the first one. There was no breakfast. Asked to refill the milk for coffee and they said they are out. Horrible experience. This property should not be on Expedia.
Business response:
Dear Angel, On behalf of our entire team, please accept our sincerest apologies for our guest rooms not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure our suites are perfectly ready to host our guests. Additionally, we have noted your remarks about the grab-and-go breakfast and truly regret any disappointment. We always aim to offer the best hotel experience... read more
Was happy for a cheap hotel, until the $100 damage deposit was more than the room charge itself. No heads up on that until we were ready to check in. Front desk was apologetic for lack of communication and was very friendly. Rooms need a definite upgrade. Horrible cigarette smoke smell throughout the entire hotel. Beds had extremely thin blankets and flat pillows. But I guess I shouldn’t have expected much for a $80 room, that turned into a $180 room with the refundable deposit. Still waiting for the refund to come as we sta... read more
Business response:
Dear Sereah, We are glad to hear that our front desk team treated you with courtesy. However, we understand how frustrating it can be to learn about the deposit at check-in and the condition of the room not up to the standard. Your feedback has been shared with our dedicated team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room was great but the complimentary breakfast was non existent. When we got down to have breakfast there was nothing there and when we asked about it the hostess went and put a couple muffins on a plate. Very disappointing
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to know you were satisfied with your accommodations, though we regret that the morning offering fell short of expectations. Your experience does not reflect the level of hospitality we aim to provide, and we apologize for the inconvenience. We appreciate you bringing this to our attention and hope to welcome you again in the future for a stay that better meets your expectations from start to finish. Sincerely, Hotel Management
Night shift was snarky when we checked in when he had cash for the deposit, I even went back on the website and could not find where the deposit was on the website. No extra bedding for the pull out couch, when asked front desk said oh I’ll see if I have some snarky. Bedding had stains and so did the shower curtain. Still waiting on the deposit to be back in our account. Overall not happy with the experience and will not be back.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the service and condition concerns that affected your stay. What you described is not reflective of the experience we strive to provide, and we understand your disappointment. Your comments have been shared with the appropriate teams. We appreciate your feedback and regret that your visit did not meet expectations. Should you reconsider, we welcome the opportunity to provide a much-improved stay. Sincerely, Hotel Management
So there was no confidence when we first got there at the hotel. The initial assessment was that this room was dirty and not cared for. The Closet was a curtain hiding a cubby with shelves that were too high for a full suitcase and no where to put clothes for 4 people. No where to even put a suitcase so that we could even live out of it. We had to put the ironing board up which did not fit in the "cubby" to put our suitcase on. Windows and air conditioning were dirty and the unit had a metal piece that was very close to the ... read more
Business response:
Dear Beth, We sincerely apologize for the disappointing experience you had during your stay. We regret that the room did not provide the comfort you expected. The issues you described, from limited and impractical storage to cleanliness concerns and outdated furnishings, are concerning. We understand how upsetting this must have been for you and your son. Your detailed feedback is invaluable and will be shared with our team to ensure these shortcomings are addressed. Thank you for bringing these matters to light. We greatly ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.