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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night shift was snarky when we checked in when he had cash for the deposit, I even went back on the website and could not find where the deposit was on the website. No extra bedding for the pull out couch, when asked front desk said oh I’ll see if I have some snarky. Bedding had stains and so did the shower curtain. Still waiting on the deposit to be back in our account. Overall not happy with the experience and will not be back.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the service and condition concerns that affected your stay. What you described is not reflective of the experience we strive to provide, and we understand your disappointment. Your comments have been shared with the appropriate teams. We appreciate your feedback and regret that your visit did not meet expectations. Should you reconsider, we welcome the opportunity to provide a much-improved stay. Sincerely, Hotel Management
So there was no confidence when we first got there at the hotel. The initial assessment was that this room was dirty and not cared for. The Closet was a curtain hiding a cubby with shelves that were too high for a full suitcase and no where to put clothes for 4 people. No where to even put a suitcase so that we could even live out of it. We had to put the ironing board up which did not fit in the "cubby" to put our suitcase on. Windows and air conditioning were dirty and the unit had a metal piece that was very close to the ... read more
Business response:
Dear Beth, We sincerely apologize for the disappointing experience you had during your stay. We regret that the room did not provide the comfort you expected. The issues you described, from limited and impractical storage to cleanliness concerns and outdated furnishings, are concerning. We understand how upsetting this must have been for you and your son. Your detailed feedback is invaluable and will be shared with our team to ensure these shortcomings are addressed. Thank you for bringing these matters to light. We greatly ... read more
No blankets. Froze to death
Business response:
Dear Larry, We’re sorry your experience left you uncomfortable. While blankets are available upon request at the front desk to ensure they’re freshly prepared for each guest, it’s disappointing to know you weren't made aware of that option. We’ll follow up with the team to reinforce how important it is to communicate these details more clearly so guests don’t have to go without essentials. Your feedback helps us improve, and we hope for the opportunity to provide a much warmer stay next time. Sincerely, Hotel Management
The worst hotel in the usa Booked room 3 weeks prior to arrival Landed late flight got delayed Arrived at your facility advise no room You took my money but no room Attendant stated we over booked Try to cancel and go to other facilities no go no cancellation allowed Waited for hours then they gave us your spare room in case of emergency Room was dirty filthy no kitchen utensils no towels Tv didn’t work Spoke to from desk to please clean No way you have to a week Asked for towels Come and get them yourself Toilet plugged Com... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. Experiencing an overbooking situation upon arrival and the room not meeting expectations is disappointing and does not align with the standard we strive to provide. Your feedback highlights several important areas requiring immediate attention, including cleanliness, customer service, and safety concerns. Please be assured that your comments are being taken seriously as we work to enhance the overall guest experience. We greatly appreciate your... read more
We booked a room with two twin beds and a sofa bed. The hotel claimed not to have any sofa beds. The gave me a roll-away bed that was full of holes, nasty stains, and food still on it. I called both the corporate office and Hotels.com. I was on the phone for nearly 2 hours and got the same response from both, "take it up with your credit card company." The chairs were broken, the windows were cracked, there were no utensils or trashcans. I for days there was no maid service. When we asked the front desk for new tiles they to... read more
Business response:
Dear Guest, We sincerely apologize for the numerous difficulties you faced during your stay. It is disappointing to learn that the accommodations did not meet your expectations and that the support you sought was unsatisfactory. The conditions you encountered fall far short of the standards we strive to maintain. We take your feedback seriously and will work on improving these areas to prevent future occurrences. Your experience is important to us, and we regret that it led to such frustration. Thank you for sharing these de... read more
Nothing worked well, the door of the room we stay at wood get stuck all the time, the phone in the room did not work
Business response:
Dear Guest, We apologize for the inconvenience caused by the malfunctioning door and in-room phone. These issues undoubtedly disrupted your stay, and they do not reflect the quality we aim to deliver. Your feedback is important, and we will address these maintenance concerns to ensure future guests have a smoother experience. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
There were a number of items that did not work, the phone did not work, the shower head was stopped up with buildup of calcium, the commode seat was not attached, the lamp was inoperative on one side of the bed, the chair was broken. I travel for a living and this was the WORST I have ever experienced!
Business response:
Dear Guest, We sincerely apologize for the several maintenance issues you encountered during your stay. We regret that your experience falls far below the standard we aim to provide every guest, and we understand how frustrating this must have been, especially for someone who travels often and relies on comfort and reliability. Please be assured that we take your concerns seriously and will address them with our maintenance and housekeeping teams to ensure that the outlined areas are addressed. We appreciate your feedback as... read more
This hotel was absolutely terrible. Room was disgustingly dirty (floor had not been swept & had gum stuck to it; shower had streaks of grime & hair running down the walls; toothpaste smeared on the bathroom counter; unidentified white smears on the TV). The entire hotel smelled of weed. Everything in the room was falling apart. Furniture was all thoroughly worn; the finish on the bathtub was peeling away; bathroom door was broken (as if it had been kicked in); there was a gap under the hotel room door that a golf ball could ... read more
Business response:
Dear Guest, We sincerely apologize that your stay was marred by numerous issues, including the cleanliness and maintenance. This certainly does not align with the experience we strive to offer our guests. We understand how frustrating this must have been for you. Your comments will be shared with our relevant team for immediate review and action. We are committed to addressing these concerns to improve the quality and comfort of our property. We greatly appreciate your observations and concerns. We hope you will consider giv... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.