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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient
Yes
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to respond and are glad to know your overall experience was satisfactory. Our team is committed to providing a comfortable and pleasant stay for all our guests, and your input encourages us to continue improving our services. If there is anything specific you would like to share in the future, we would be happy to hear from you. Your feedback is always valuable to us. We look forward to the opportunity to welcome you back for another e... read more
La habitación y la camada estaba muy cómodas lo único malo es que dice que tiene desayuno incluido y nada. No había desayuno
I appreciate the friendly staff more than anything.
Business response:
Dear Guest, Thank you for sharing your kind feedback about your recent stay at Extended Stay America. We are truly pleased to hear that you appreciated the friendliness of our staff. Providing warm hospitality and making every guest feel welcomed and comfortable is very important to our team. Your kind words are greatly valued and will certainly be shared with our staff as encouragement to continue delivering excellent service. We sincerely appreciate your support and look forward to welcoming you back again. Sincerely, Hote... read more
I've stay at this place evey yr for 9 yrs . The only issues we're the elevator wasn't working, and the vending machines didn't work. Other than that I had a great stay and will stay there again
Room was decent, front desk friendly and we slept fine. Points that weren’t so great: Elevator was broken and we were on 3rd floor. For some reason one door to the outside (near the front desk) was propped open all the time and that seems like a safety concern to those staying there since the front desk isn’t staffed after 11. Also didn’t like the general smell once you reached 3rd floor. Overall, I would not choose to stay here again.
Business response:
Dear Guest, We are pleased to know you found your accommodations comfortable and that our front desk team made a positive impression during your stay. At the same time, we understand how the elevator disruption may have caused inconvenience. We also appreciate you noting your concerns regarding building access and the atmosphere on your floor, as guest security and comfort are very important to us. Your observations have been noted and shared with our team for review and follow-up. We value your input and hope you might cons... read more
The staff is extremely courteous and helpful!
Business response:
Dear Guest, Thank you for your kind and thoughtful review. We are truly delighted to hear that you found our staff to be helpful and attentive during your stay. Providing warm, attentive service is something we take great pride in, and your positive feedback is wonderful encouragement for our entire team. We will be sure to share your comments with our staff, as recognition like this means a great deal to them. We sincerely appreciate you choosing to stay at Extended Stay America and for taking the time to share your experie... read more
It was no one at the front desk for my check out.
Business response:
Dear Guest, Our goal is to provide every guest with an exceptional stay; therefore, we are disappointed to hear about the issue at departure. It is observations like yours that give us the valuable information we need to serve our guests better. Thank you for this thoughtful review; we appreciate you choosing Extended Stay America while in the area. We look forward to your return! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,722 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.