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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great! The room was very clean.
Business response:
Dear Guest, Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you found our staff to be great and your room very clean. Your kind words truly motivate our team to continue delivering friendly service and maintaining high cleanliness standards for every guest. It is always rewarding to know that our efforts contributed to a comfortable and enjoyable stay. We sincerely appreciate your support and trust in our hotel, and we look forward to serving you again at Extended Stay America on... read more
Great stay.
😊
Business response:
Dear Guest, Thank you for the smile and for choosing Extended Stay America. We’re delighted your visit left a positive impression. Your encouragement means a lot to our team, and we look forward to welcoming you back for another fulfilling stay soon. Sincerely, Hotel Management
The room was clean and comfortable and the staff was amazing!
Towels were stained sheets had burn marks
Business response:
Dear Guest, We sincerely apologize that the condition of the towels and sheets did not meet acceptable standards during your stay. Stained towels and damaged linens, such as burn marks, are unacceptable and do not reflect the level of cleanliness and care we aim to provide. Your feedback has been shared with our housekeeping team. We truly appreciate you taking the time to inform us, as it helps us improve. We regret the inconvenience caused and hope to serve you better in the future. Sincerely, Hotel Management
La habitación estaba limpia y el desayuno estaba bien
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your terrific review. We’re delighted to hear that you had a pleasant stay and enjoyed both the clean and comfortable room, as well as the breakfast. It’s always rewarding to hear that our efforts to provide a welcoming and satisfying experience are appreciated. Your kind words mean a lot to the team, and we look forward to the pleasure of hosting you again soon. Sincerely, Hotel Management
Staff was frustrated. The room was ok. The tv remote did not have a back on it and the batteries are missing. I can not watch tv at all. There is no microwave in the room. The table is broken and not usable. I have stayed here every Friday for the past 5 weeks. This has been the worse experience.
Business response:
Dear Guest, We’re sorry to learn that this stay did not meet your expectations, particularly due to several concerns related to room condition and in-room amenities, which understandably affected your comfort. We also regret that the overall service tone felt frustrating, as professionalism and attentiveness are important to the experience we strive to provide. It is especially disappointing to hear that this was your most challenging visit, given that you have consistently stayed with us over the past several weeks. While w... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,687 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.