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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely an extended stay hotel. Most of the folks live there full time. Smelled a good amount of Mary Jane on the property. Lots of dogs too.
The room is dirty..there are lots of cooking oil at the wall..the water in the shower is vey slow
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. We regret that the condition of the room and the slow water pressure in the shower did not meet the standards we aim to provide for our guests. Your comments regarding the room condition have been shared with our housekeeping and maintenance teams for immediate attention and improvement. Guest comfort and satisfaction are very important to us, and we truly appreciate you bringing these matters to our attention. We ... read more
Yes breakfast fresh yes
Business response:
Dear Guest, Thank you for your wonderful feedback and for choosing to stay at Extended Stay America. We are delighted to hear that you enjoyed the fresh breakfast served during your visit and that your overall experience was pleasant. Providing quality food, comfortable accommodations, and warm hospitality is always our goal, and it is rewarding to know we met your expectations. Your kind words are greatly appreciated by our entire team and motivate us to continue delivering excellent service. We truly value your support and... read more
The staff was great.
The coffee was good. As for the rest, there wasn't much but plenty of places to grab a bite nearby
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed the coffee during your stay. However, we understand your comments regarding the limited breakfast options and appreciate your honest input. While we aim to provide a convenient grab-and-go offering, we recognize that guest expectations may vary. We are always looking for ways to improve our amenities and enhance the overall experience. Your feedback is valuable in helping us do so. We truly appreciate you choosing to stay with us and hope you wi... read more
Room was clean. No kitchen supplies.
Convenient
It was no one at the front desk for my check out.
Business response:
Dear Guest, Our goal is to provide every guest with an exceptional stay; therefore, we are disappointed to hear about the issue at departure. It is observations like yours that give us the valuable information we need to serve our guests better. Thank you for this thoughtful review; we appreciate you choosing Extended Stay America while in the area. We look forward to your return! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,746 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.