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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Towels were stained sheets had burn marks
Business response:
Dear Guest, We sincerely apologize that the condition of the towels and sheets did not meet acceptable standards during your stay. Stained towels and damaged linens, such as burn marks, are unacceptable and do not reflect the level of cleanliness and care we aim to provide. Your feedback has been shared with our housekeeping team. We truly appreciate you taking the time to inform us, as it helps us improve. We regret the inconvenience caused and hope to serve you better in the future. Sincerely, Hotel Management
La habitación estaba limpia y el desayuno estaba bien
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your terrific review. We’re delighted to hear that you had a pleasant stay and enjoyed both the clean and comfortable room, as well as the breakfast. It’s always rewarding to hear that our efforts to provide a welcoming and satisfying experience are appreciated. Your kind words mean a lot to the team, and we look forward to the pleasure of hosting you again soon. Sincerely, Hotel Management
It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful
Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.
Overall a good stay Staff had children messing around at check in, professionalism of staff could be better, but overall they were nice. There was hair on the floor in the kitchen, floor was sticky.
Cockroaches
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,674 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.