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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the suite was nice and clean, the staff was very friendly and resourceful, and the breakfast was very good.
Business response:
Dear Telisha,Thank you for the fantastic review of Extended Stay America. We're thrilled that you enjoyed the comfort of your suite, the hospitality of our team, and a satisfying breakfast to start your day. Our goal is to provide a welcoming environment where guests feel cared for, and it's wonderful to know that we were able to achieve that during your stay. Your kind feedback motivates us to keep delivering attentive service and a memorable experience. We look forward to your next stay.Sincerely,Hotel Management
Nice place to stay
Nice place to stay.
Business response:
Dear Tamara,Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you found our hotel to be a nice place to stay. Providing a comfortable and enjoyable environment for our guests is always our goal. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
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Not disability friendly We booked an accessible room, but when we checked in the clerk had trouble moving us to one in the system. After a call to tech support he was told they couldn’t change it. They assigned us a non accessible room. I am using a walker and my significant other a wheelchair so this was a challenge. We put our things in that room and then moved us to an accessible room later that evening. What is the point of booking an accessible room if this isn’t honored by the hotel? Also we needed extra pillows to ele... read more
Business response:
Dear Rachael, We sincerely apologize for the challenges you faced during your stay. Ensuring that accessible accommodations are honored is incredibly important, and we regret the difficulties you encountered with your room assignment. The delay in moving you to the correct room and the inconvenience of not having extra pillows readily available is not the experience we want for our guests. Your feedback is truly appreciated, and we will be addressing these concerns with our team to improve our service. Please accept our apol... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,687 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.