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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5 stars. Loved guest services, they were awesome with helping get my room when tgey were sold out.. Big, big shout out to the manager for coming to aid and assist. I would definitely come back!!!
Business response:
Dear Tyrice,Thank you so much for your kind words! We’re thrilled to hear that our guest services team, especially the manager, could assist you during your stay. It’s wonderful to know that you had a positive experience despite the challenges. Your feedback means a lot to us, and we can’t wait to welcome you back for another great stay. Safe travels, and see you again soon!Sincerely, Hotel Management
Staff was nice but they had to cooking tools and smelled.
Business response:
Dear Esmeralda ,Thank you for your kind review and for highlighting our friendly staff and the quality of our rooms. We apologize for any confusion regarding our dishware policy during your check-in. Ensuring that every guest is well-informed about our services and amenities is a top priority for us, and we appreciate your feedback in this matter. Kitchenware is available at the front desk, and our team is more than happy to deliver it to your room upon request. Your comments have been shared with our staff to improve our co... read more
Gross Hotel The bathtub was running water constantly and the refrigerator was making noises all night. Between these things and the air conditioner that sounded like 2 cats fighting every time it started and the horrible, squishy, lumpy mattress, it was next to impossible to get any sleep. When anyone walks in the room above you, you can hear every move. And the whole building often smells like weed. Not impressed with this location in the least.
Business response:
Dear Carrie, Thank you for choosing us during your visit to the city and for your feedback. We want to apologize for the maintenance issues you experienced during your stay. We are sorry for the noise disturbances you encountered, as it impacted your night’s sleep and if the fragrance was too overwhelming for you. Your specific remarks about the in-room amenities are duly noted, and we appreciate you bringing these concerns to our attention. Your issues will be shared with our maintenance team to ensure all amenities are in ... read more
Great place for the dollar
Business response:
Dear John, Thank you for your positive feedback! We are delighted to hear you found great value during your stay at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management
Friendly check in. Hotel and room were clean and as expected. Our non smoking room smelled of cigarette smoke but wasn't unbearable. Just don't get why guests can't just go outside to smoke. We would stay here again.
My Room smells like waste went to the front desk to see if everything was okay because the smell was very strong he gave me some disinfect spray but it didn't remove the smell also stayed 3 nights and I had to remove my own trash and take my linens to the front desk and turn them in before they would replace them and I didn't receive them until the next day and I had to go back-up to the front desk to get the replacement and they were not very clean the hotel next door was just a few dollars more and is very upscale I was pl... read more
Business response:
Dear Candance,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our price, please allow us ano... read more
Love There is a lot of compassion in the staff
Business response:
Dear Rhonda, We are delighted to hear about your experience at Extended Stay America! We truly appreciate your kind words regarding our staff. We strive to provide our guests with the warmest hospitality and most efficient service; therefore, your compliments are rewarding and encouraging. We would love to share another memorable experience with you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 995 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.