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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent stay David was very welcoming and made the check in process smooth! Even followed up with a phone call, to the room, 15 mins after I checked to see how everything was in the room! Room was fine, pretty basic. Didn’t love being at the end of the hallway, across from the exit. Heard everyone coming and going out the door and would feel a slight shake when it would slam shut. Other things, I did notice the “conditioning shampoo” was definitely a leftover of some sort. Only filled about 1/4 of the way, barely enough for o... read more
Customer Service
Business response:
Dear Margarito, Thank you for your kind words! We’re delighted to hear you appreciated the service at Extended Stay America. Our team takes great pride in creating a welcoming and accommodating experience for all our guests. Your feedback motivates us to continue delivering excellent service, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
I loved
Good people reaponsible
Business response:
Dear Margarito,Thank you for including Extended Stay America in your travel plans. Thank you for recognizing our team's dedication and sense of responsibility. We take great pride in ensuring every guest feels supported and valued throughout their stay. Your kind words motivate us to continue delivering the best service possible. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Noisy patrons We had to change rooms as first room smelled of a dog and had dirt on carpet Second room was OK but upstairs guests were jumping up and down causing lots of noise past 11:00pm Called down to desk twice to complain and they were finally quiet after midnight
Business response:
Dear Barb,We sincerely apologize for the issues you faced during your stay. It’s disappointing that your initial room did not meet our cleanliness standards, and we regret the noise disturbance caused by other guests. We understand how important a peaceful environment is for a comfortable stay. We will address these concerns with our team to ensure better cleanliness and a more responsive approach to guest concerns in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experienc... read more
The hotel room was clean for the most part, although I did notice a few minor stains here and there. Staff was nice and friendly. I would say a pretty good deal for the price.
Business response:
Dear Daren,Thank you for being our guest at Extended Stay America. We're glad you found the room clean overall and appreciated the friendliness of our staff. We always strive to provide a welcoming atmosphere and great value for our guests. We'll review the minor concerns you mentioned with our housekeeping team to ensure everything is in top shape for future stays. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management
The reservation desk was poorly staffed with employees who didn’t have customer service skills or an understanding of how a 3rd party reservation works. (Expedia)
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 1,039 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.