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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful
Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.
Overall a good stay Staff had children messing around at check in, professionalism of staff could be better, but overall they were nice. There was hair on the floor in the kitchen, floor was sticky.
NEEDS UPDATE There was no fan in the bath. There was no non slip pad in the path. Pretty slippery in there.
Business response:
Dear Charles, Thank you for sharing this feedback. We understand how crucial basic safety features are, especially in the bathroom. A lack of ventilation and non-slip support can affect comfort and peace of mind during a stay. We’ve shared your comments with our team so these concerns can be addressed. Guest input like yours plays a key role in helping us improve the overall experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Great location and staff
Cockroaches
Not a stay I'll repeat Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.
Business response:
Dear Guest, We apologize for the inconvenience you encountered during your stay. It is regrettable that the check-in process was delayed and that the condition of your room did not reflect the level of cleanliness and upkeep you expected. We understand the importance of a welcoming and well-maintained space. We also regret that the breakfast options did not meet expectations. Your feedback highlights areas that need immediate attention, and we are committed to improving both our service and amenities to better serve our gues... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,723 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.