Extended Stay America - Indianapolis - Castleton

Business response:

Dear Tamara,Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you found our hotel to be a nice place to stay. Providing a comfortable and enjoyable environment for our guests is always our goal. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Efrain,Thank you for including Extended Stay America in your travel plans. We're delighted to know you had a positive stay with us. Providing a welcoming and comfortable environment has always been our goal, and it's wonderful to see that reflected in your visit. We truly value the opportunity to host you and appreciate your feedback, as it helps us continue delivering the best experience possible. We look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Rhene,We appreciate your feedback and are glad to know you found our team to be welcoming. However, we're sorry for the unsettling experience with cleanliness and the presence of pests in your room. Maintaining a clean and comfortable environment is a priority, and your experience falls short of our standards. We'll address these concerns with our housekeeping and pest control teams to ensure a thorough inspection and cleaning. Thank you for bringing this to our attention. We hope to have another opportunity to welcome ... read more