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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people but there are roaches and when moved the mattress there was a layer of weird specks between the headboard and mattress.
Business response:
Dear Rhene,We appreciate your feedback and are glad to know you found our team to be welcoming. However, we're sorry for the unsettling experience with cleanliness and the presence of pests in your room. Maintaining a clean and comfortable environment is a priority, and your experience falls short of our standards. We'll address these concerns with our housekeeping and pest control teams to ensure a thorough inspection and cleaning. Thank you for bringing this to our attention. We hope to have another opportunity to welcome ... read more
Yes
Business response:
Dear Maurice,Thank you for taking the time to review your stay at Extended Stay America. We're delighted that you had a positive experience and appreciate your support. Providing a welcoming and comfortable stay is always our goal, and it's wonderful to know you enjoyed your time with us. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
Good Hotel at a Decent Price Very nice staff and clean hotel. Comfortable enough, and not too noisy.
Room smelled like cooked beef
Business response:
Dear Jessy,We sincerely apologize for any unpleasant conditions in your room. A fresh and comfortable environment is important, and we regret that this aspect of your stay did not meet expectations. We will address this with our team to ensure better room preparation. Your feedback is appreciated, and we appreciate the opportunity to make the necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 1,039 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.