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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not disability friendly We booked an accessible room, but when we checked in the clerk had trouble moving us to one in the system. After a call to tech support he was told they couldn’t change it. They assigned us a non accessible room. I am using a walker and my significant other a wheelchair so this was a challenge. We put our things in that room and then moved us to an accessible room later that evening. What is the point of booking an accessible room if this isn’t honored by the hotel? Also we needed extra pillows to ele... read more
Business response:
Dear Rachael, We sincerely apologize for the challenges you faced during your stay. Ensuring that accessible accommodations are honored is incredibly important, and we regret the difficulties you encountered with your room assignment. The delay in moving you to the correct room and the inconvenience of not having extra pillows readily available is not the experience we want for our guests. Your feedback is truly appreciated, and we will be addressing these concerns with our team to improve our service. Please accept our apol... read more
Nice place to stay
Nice place to stay.
Business response:
Dear Tamara,Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you found our hotel to be a nice place to stay. Providing a comfortable and enjoyable environment for our guests is always our goal. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
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Goog
Business response:
Dear Efrain,Thank you for including Extended Stay America in your travel plans. We're delighted to know you had a positive stay with us. Providing a welcoming and comfortable environment has always been our goal, and it's wonderful to see that reflected in your visit. We truly value the opportunity to host you and appreciate your feedback, as it helps us continue delivering the best experience possible. We look forward to your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 1,039 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.