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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEEDS UPDATE There was no fan in the bath. There was no non slip pad in the path. Pretty slippery in there.
Business response:
Dear Charles, Thank you for sharing this feedback. We understand how crucial basic safety features are, especially in the bathroom. A lack of ventilation and non-slip support can affect comfort and peace of mind during a stay. We’ve shared your comments with our team so these concerns can be addressed. Guest input like yours plays a key role in helping us improve the overall experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Great location and staff
Average room for average price, courteous staff. The check in was very friendly and courteous. Amenities seemed a bit limited, I asked about a crib for my child but they didn't have any. Ultimately chose this place because of cost and location near to a function I attended. The large fridge and stove top would be beneficial for longer stay.
Business response:
Dear Guest, We're glad to know our team's warm welcome made a positive impression and that the location and in-room kitchen amenities suited your needs during the event. We appreciate your note regarding the crib availability and understand how important that can be when traveling with a child. Your comments will be shared with the team as we continually look for ways to improve the guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hote... read more
The hot water in the shower was not working
Business response:
Dear Guest, We're sorry that the hot water wasn't working during your stay. A comfortable and functional shower is a basic expectation, and we regret that you experienced anything less. We will forward your comments to our maintenance team to ensure this is addressed. Your feedback helps us make the necessary improvements, and we appreciate the opportunity to host you. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Cozy. Kitchenette. Great Price. It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.
Business response:
Dear Guest,We’re glad the location worked well for your family’s needs and that the kitchenette and price made your stay more convenient. It’s always helpful to be close to shopping, and we’re glad you found that advantage. We apologize for the noise you experienced and understand how it could impact your rest. We’ll certainly take your comments about the linens into consideration as we continue to improve our offerings. We hope to have the chance to welcome you back so we can provide you with the flawless experience you des... read more
I’ll be back
Not a stay I'll repeat Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.
Business response:
Dear Guest, We apologize for the inconvenience you encountered during your stay. It is regrettable that the check-in process was delayed and that the condition of your room did not reflect the level of cleanliness and upkeep you expected. We understand the importance of a welcoming and well-maintained space. We also regret that the breakfast options did not meet expectations. Your feedback highlights areas that need immediate attention, and we are committed to improving both our service and amenities to better serve our gues... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,675 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.