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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basically great except Everything is great . I wasn’t told ahead of time that breakfast wasn’t being served, I would’ve prepared better. Also non smoking rooms is a myth the smell of smoke fills the hallways and there were burn marks on the heater/air conditioning by the window obviously done by smokers. Which is disgusting and harmful even after they are gone. No rooms should allow smoking and more penalties should be for those who don’t abide.
Business response:
Amisha, thank you for your feedback about Extended Stay America. We are glad your stay was overall great, however, we do acknowledge there is scope for improvements. Your comments are much valued, and we will follow up with the appropriate team members to further improve our guest experience. We hope to welcome you soon. Sincerely, Hotel Management
My stay was very nice, the staff was very pleasant, facility was clean, very quiet and relaxing. I definitely recommend this location and look forward to my next stay. Sincerely. Doris.
Business response:
Doris, thank you for choosing Extended Stay America and for your recommendation. We are delighted you enjoyed your comfortable stay at our spotless property. We are also glad you loved our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Overall the staff was very pleasant. The facility was very clean. Nice and quiet atmosphere. I would love to stay here again.
Business response:
Doris, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our spotless property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It’s a decent property. Especially for the price. I do smell smoke in the hallways and it seems to have traveled into my bathroom through the vents overnight.
Business response:
Thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. However, we are sorry for the inconvenience you experienced due to smoke. We value your concerns and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Business response:
Thank you so much for the positive comments! We appreciate that you took the time to comment on your stay at our hotel. Thank you so much and have a wonderful day!
Business response:
Thank you so much for taking time to complete the survey! We appreciate your valued input and appreciate the positive comments. Have a wonderful day!!!!
Business response:
Landon, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,665 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.