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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was overall okay. Stayed one night for a business conference. Room was clean, but had some pretty large dents in some of the walls and the room had a weird smell. “Breakfast included” is deceiving as their breakfast includes some muffins and oatmeal, that’s it.
Business response:
Thank you for sharing your evaluation. Although you liked the cleanliness of your suite, we apologize for the issue you experienced. We will share your comments with our maintenance and housekeeping teams to take corrective actions. We also regret the discontent you had with our grab-and-go breakfast. We hope to serve you again on a future date. Sincerely, Hotel Management
Clean ,
Business response:
Arthur, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Family stay It was a great stay. We wish the beds were a little softer, have a couch in the room, and the tv would be a higher. The room was clean and not noisy
close to i 465 dining get to downtown Indianapolis, to IMS in speedway ind. it so convenient to so many places to go and to see !
Business response:
Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to I-465. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management
Everything was very nice annd close to the hospital
Convenient
Business response:
Thank you for evaluating your stay with us. We are glad our location worked well for you and that you had a pleasant stay overall. However, we regret if we did not meet some of your expectations. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
The stay was very nice and staff was helpful.
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
Stay was very nice if I had an issue they took care of it right away. They were very friendly and respectable and I will be staying there again. It was a beautiful time. Thanks!!
Business response:
Latasha, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
The hotel was clean however I was in pleased with the guest.
Business response:
Thank you for being our guest. We are pleased to know you had a good time with us and that you liked the cleanliness of our property. We appreciate your feedback and hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,665 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.