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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very disappointed. Givin the price I would have expected a better experience.
Business response:
We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The worst experience I’ve ever had when staying at a hotel. I will never recommend this hotel to none of my friends and family.
I thought coming into the hotel there was a funny odor that was very unpleasant, cannot describe. When we went out on Saturday we returned to our rooms being locked. We had to go to the front counter which stated we had to call a number. Not much later an employee came through a door, pointed at the sign and then said, "Oh that happens sometimes." Which that should not ever happen if my room has been paid for before getting in the room. The bed was horrible hard and uncomfortable with only three not so comfortable pillows. I... read more
Business response:
Terri, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
THE SHOWER-BATH DID NOT WORK AND NO ONE AVAILABLE TO FIX IT
Business response:
We sincerely apologize for the maintenance issue and that our associates weren’t able to assist you to solve this problem. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Terrible! We will never stay there again! Should be shut down! Absolutely FILTHY!! Blood on the sofa mattress, used bars of soap left out, dirt on the floor of the bathtub, no towels or dishes, smells like smoke, dogs barking, main desk was unstaffed for periods of time, on the go breakfast was a JOKE!
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No utensils in the kitchen. No maid service. There was trash in the trashcan when we got to the room.
Business response:
Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the cleanliness issue you encountered while you were here. Also, we are sorry you didn’t like our breakfast offerings. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us... read more
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
The room was decent , but kitchen chairs dirty, and dishes and other amenities not in room had to ask, and we were told we just got to last set of dishes . But worst of all we asked for towels several times during our second day and we were told they were being washed late evening an some would be set aside for us we returned at 12a and staff said no towels were set aside or available but we could use pool towels, also we asked for a 30min courtesy for our 11a checkout and we were denied, l will never stay at an extended sta... read more
Business response:
Elizabeth, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.