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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Every time you needed new towels, dirty ones had to be taken to the counter to get clean towels. Then there is a wait to get them. Had to wait 2 hours for clean towels one day. Property smelled.
Business response:
Dear Benjamin, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Very below average stay The room was fairly clean. No extra sheets of pillows for the pull-out couch. The entire hotel was just very average. Just out of date. Continental breakfast consisted of stale granola bars and watered down coffee.
Business response:
Dear Guest, Thank you for sharing your review of our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Overall my weekend stay was good. The room was really nice and clean. I would definitely stay again…
I like every thing about the property and the staff was very professional and courteous
Business response:
Dear Stan, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Problem with room had to be moved to another and it took 45 minutes for that to be completed.
Business response:
Dear Edward, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room and understand the inconvenience caused. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Smoke smell in a non smoking room. At check out, was advised I'd get my final invoice emailed to me. To date, I haven't received it. Called a couple of times...I give up.
Business response:
Dear Guest, Thank you for being our guest and reviewing our hotel. We apologize for the disruption to your stay caused by the lingering smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we apologize for your disappointment with not receiving an invoice and for not being responsive to your concern. Please reach out to us at the hotel directly so we can assist you further. ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.