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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sofa cushions were full of dust as we couldn’t sat on it. I was allergy to dust.
Business response:
Dear Carol, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We sincerely hope the rest of your stay was pleasant, and we eagerly anticipate your next visit.Sincerely,Hotel Management
Sleep like a baby
Staff was very friendly and helpful with answering questions. The inside of the hotel was clean and tidy. The room was spacious with plenty of space for everyone and their stuff.
Business response:
Dear Missy, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love daily. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management
Every time you needed new towels, dirty ones had to be taken to the counter to get clean towels. Then there is a wait to get them. Had to wait 2 hours for clean towels one day. Property smelled.
Business response:
Dear Benjamin, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Very below average stay The room was fairly clean. No extra sheets of pillows for the pull-out couch. The entire hotel was just very average. Just out of date. Continental breakfast consisted of stale granola bars and watered down coffee.
Business response:
Dear Guest, Thank you for sharing your review of our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.