This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet was a little dingy table and counters were sticky. No shower curtain had to call for one and con webs in the corners
Business response:
Dear RHONDA, Thank you for staying at our hotel and letting us know we have room for improvement. We apologize for the inconvenience caused by the condition of your room. We try our best to maintain cleanliness and hygiene as our top priority. So we are sorry to have disappointed you. Your concerns have been shared with our team, and we will ensure this does not happen again. Thank you for bringing up these issues, and we hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management
Passable It was a clean room. Don't call it a continental breakfast 7:30 AM and no coffee, a breakfast bar, or oatmeal. for the cost reasonable. But glass in the parking lot and near the entrance at check in and still present when leaving the next day. Passable for cost, but not liking the $100.00 deposit.
Only one entrance and horrible breakfast.
Business response:
Dear Darryl, Thank you for staying at our hotel and letting us know we have room for improvement. We apologize for the inconvenience caused by having only one entrance in the hotel. Moreover, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We have taken note of all the concerns you raised to address them adequately, and ... read more
Our tub had a piece out of the bottom porcelain, and the drain didn’t close well. Also it was very difficult to get the water turned off without constant dripping. The “breakfast” was an absolute disappointment. A stale muffin or a granola bar! The dresser in the room looked like a dog had chewed on it, and it was hard to walk between this and the bed to get to the bathroom. However, the mattress and the pillows were comfortable.
Business response:
Dear Ward, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Our concerned team is already at work to review and improve. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Manageme... read more
Quiet and convenient with great access to all kinds of eateries the guest and staff were nice
Business response:
Dear Sulandraus, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management
Quiet
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.