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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property seems like it is going through a remodel, or starting one. Main elevator was out of order for maintenance, but secondary elevator was working. Morning breakfast consisted of a granola bar and/or a muffin. There may have been oatmeal packets but none when we went down at 7am on Saturday. We ended up finding a local breakfast place nearby after checking out. Room overall was ok. Staff was friendly.
Business response:
Dear Andrew, Thank you for choosing Extended Stay America. We're delighted to read your generous feedback about our ongoing property improvements and devoted staff. We are continually striving to enhance our guest experience, and we appreciate you noticing our efforts. However, we apologize for any inconvenience regarding the elevator and our complimentary grab-and-go breakfast options. We value your concerns and will address this with our team. Your feedback is valuable, and we look forward to providing you with an even bet... read more
Good
It was ok
Business response:
Dear Robert, It was a pleasure having you as our guest at Extended Stay America. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
All the room locks were down, one front desk staff had to take folks to rooms. Condition of rooms were poor, way past time for a complete remodel, only other guests were long term contractors.
Business response:
Dear Steven, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future. ... read more
This property is okay. Worked fine for our one night stay. The hotel is dingy and needs some updating and fresh paint but is generally clean. It is very close to 465 and lots of restaurants, shops, etc... It will charge a $100 deposit for possible damages that you get back after checkout. However, there is only a person there to check the rooms beginning at 7am-11pm. This was a little inconvenient since we had to check out at 6:30 am. I was able to check out, but not be present at the walk through that determined whether I g... read more
Business response:
Dear Maggie, Thank you for taking the time to review your stay. We are glad to hear that our location was convenient for your needs and that our front desk staff was accommodating. We appreciate your comments about the condition of our hotel and will consider them as we continue to make improvements to our property. We are committed to providing a clean and comfortable environment for all our guests, and we apologize for any inconvenience caused by the lack of availability of our staff during your early checkout. We are glad... read more
Everything was great, no issues.
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.