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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Passable It was a clean room. Don't call it a continental breakfast 7:30 AM and no coffee, a breakfast bar, or oatmeal. for the cost reasonable. But glass in the parking lot and near the entrance at check in and still present when leaving the next day. Passable for cost, but not liking the $100.00 deposit.
Only one entrance and horrible breakfast.
Business response:
Dear Darryl, Thank you for staying at our hotel and letting us know we have room for improvement. We apologize for the inconvenience caused by having only one entrance in the hotel. Moreover, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We have taken note of all the concerns you raised to address them adequately, and ... read more
Our tub had a piece out of the bottom porcelain, and the drain didn’t close well. Also it was very difficult to get the water turned off without constant dripping. The “breakfast” was an absolute disappointment. A stale muffin or a granola bar! The dresser in the room looked like a dog had chewed on it, and it was hard to walk between this and the bed to get to the bathroom. However, the mattress and the pillows were comfortable.
Business response:
Dear Ward, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Our concerned team is already at work to review and improve. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Manageme... read more
Quiet and convenient with great access to all kinds of eateries the guest and staff were nice
Business response:
Dear Sulandraus, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management
Quiet
Property was really run down, the bike in the work out room was broke, breakfast was coffee and muffins, the bathroom and overall room was really run down. Wasn’t awful and was fine for what we needed that night, but nothing was great!
Business response:
Dear Kelly, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory, but we are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.