This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The alleged breakfast was an insult: coffee and plain oatmeal only. "Continental" would be fine, but there was was nothing such as milk, juice, doughnuts, bagels, etc. I went to Denny's. The room door was difficult to open.
Business response:
Wayne, thank you for choosing Extended Stay America. From your high rating, we are glad your stay with us was pleasant. However, we regret your disappointment with our breakfast offerings and the issue you had with your suite door. It was our pleasure hosting you, and we look forward to making your next stay with us perfect. Sincerely, Hotel Management
Never again! I picked this place because it said free breakfast, wifi, and parking. When checked in had a $100 check in fee that would be returned after checkout and to make sure the room wasn’t messed up. Then was told breakfast would be until 9:30am. The next morning my daughter went down to get breakfast at 8:30am and they were cleaning up and was told they just didn’t have enough food to make more. There wasn’t any room service to get fresh towels.
Business response:
Thank you for staying with us. We regret any inconvenience you had due to our hotel policies and that we did not meet all of your expectations. We are also sorry that you were not able to take advantage of our breakfast. We hope you will reconsider and stay with us again so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Needs some work!!! The smoke alarm in the room was chirping the whole time we were there. Was fixed but then started back up at 10:00PM and didn't stop. When checking for a battery, found the smoke alarm was hard wired and expired eight years ago. Also first floor smelled musty when we arrived. This will be towards the bottom of the list when I'm looking next year.
Business response:
We appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.