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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great clean place. Parking should be free and there was no breakfast.
No room service no one came to offer new towels. Had water leaks room was alittle dated.
Business response:
Anderson, thank you for staying at our hotel. We apologize for the maintenance issue and for the overall condition of your suite. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with... read more
Room for improvement Has a few issues upon arrival. There was trash left behind in some of the night stand drawers, shower faucet was broken, only one element on the stove top worked and the sleeper sofa was absolutely destroyed beyond any measure of repair!!! Let’s not even talk about the stains on the chairs at the table!!! Although the staff were friendly the night shift were hard to find and track even when using the phone number they left posted at the front desk as a way to contact them. (Never answered and went to voi... read more
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
I felt great stay at hotel, I felt like I’m home
Business response:
Tiara, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Itchy Beds. stay could be bettee When I arrived at the hotel the front desk staff was very unprofessionalClueless on how to honor my reservation they had to call the corporate office in order to get things organized the room I have a pretty nice it looks like a sweet and overall it was nice the bed with itchy I had to go get my own blanket in order to sleep in the bed I would recommend this hotel only if you were going somewhere maybe one or two days I had to stay a week they were people outside smoking dope in the hallway s... read more
Business response:
Sofea, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we apologize for the issue you had at check-in and that the no-smoking policy was not enforced appropriately. We have noted your feedback and it will be shared with the appropriate individuals in an effort to enhance our guest experiences. Please know, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements.... read more
Quiet
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Get what you pay for not much but got the job done.
Business response:
Robert, thank you for staying with us and leaving your review. We are glad you had an overall comfortable stay and that our accommodations and services met your expectations. However, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.