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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Snowmageddon. I was in the middle of Snowmageddon in Indiana and couldn’t go home so I went with the least expensive motel. Hardest part was the late check in process. I just managed to get there on time with all the snow coming down. Overall it’s a solid, simple motel option. However, in the pinch I was in, this may not be the first choice next time around.
It's a room I needed a room. They gave me a room. Not great but not terrible. I got a good night's sleep. The property is a little run-down but still comfortable.
Business response:
Sam, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It was ok.
Business response:
Gregory, thank you for the nice rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
Location seemed ok. Many dining/shopping options nearby. Our shower was broken and maintenance came pretty quickly - it couldn’t be fixed. They somehow moved to a new room despite being full. No complaints about the new room. This is definitely a no frills property. It was a little noisy but not horrible. Nothing really bad to say but nothing outstanding either. Our concerns were addressed. We definitely got what we paid for.
Business response:
Mary, thank you for being a guest at our hotel. Please accept our apologies for the maintenance issues you encountered in your room, and we are glad to know our associates were able to move you to another room. We are also sorry for the noise issues you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our g... read more
Very noisy, was made to leave a 100 dollar deposit wish was not mentioned on web site
Business response:
Dean, thank you for your review. We are sorry for the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We also regret our incidental charges came as a surprise to you. We do keep updated information on our hotel's website so our guests can be aware. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.