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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks very old and the couch in King bed room is broken.
Business response:
Thank you for your evaluation. We regret you were not entirely satisfied with the condition of our hotel and the bed in your suite. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to have a future opportunity to host you. Sincerely, Hotel Management
It was just okay.
Business response:
Thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for not meeting your expectations for an excellent experience. Your rating is appreciated, and we hope to provide you with a better stay in the future, Sincerely, Hotel Management
N
Business response:
Thank you for staying with us and leaving your review. We are glad you had a pleasant stay and that you were satisfied with our accommodation and amenities. However, we regret any inconvenience you may have had. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Rented room for two nights through Expedia. When I get there I was told no rental from Expedia and had to pay for room second time but it beat Expedia price by $46. Took four hours on phone/website to straighten out. Needed the room for a 3rd night and they tried to charge me $48 more than the first rate. Trash on the ground at all entrances and parking lot. Tried to get batteries for tv remote and light bulbs that were burnt out but no luck. Also took deposit out of bank account. Other hotels just put a hold on account depo... read more
Business response:
Thank you for your feedback. We are disappointed to read your overall experience. Firstly, we regret the predicament with your third-party website upon check-in and the discontent with the price for the day you extended your stay. We also apologize for the cleanliness and maintenance issues. We will discuss this with our teams for their review and action. It was disheartening to know about your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while makin... read more
The smell
first time staying at a Extended Stay America. I will stay again. let friends and family know. Nice rooms with kitchen .
Business response:
Bradford, thank you for being a guest at our property. It is a pleasure to know you enjoyed the comfort of your well-equipped suite which made your stay a relaxing one. Thank you again for selecting Extended Stay America, and we invite you to revisit our property. Sincerely, Hotel Management
The issues i had with the stay was the 100.00 dollars i had to pay even though it was giving back at the end of my stay also having 3 guest with two sets of towels being giving the room they gave me a handy cap room with one computer chair to sit in ,but i can say the ppl were niceat the front desk. I was told to call the hotel before my stay to see what there policies were .
Business response:
Carmen, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our courteous associates. However, we regret not meeting all of your expectations and regret your disappointment with our incidental charges. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Located good
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall and that our location worked well for you. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.