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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! I picked this place because it said free breakfast, wifi, and parking. When checked in had a $100 check in fee that would be returned after checkout and to make sure the room wasn’t messed up. Then was told breakfast would be until 9:30am. The next morning my daughter went down to get breakfast at 8:30am and they were cleaning up and was told they just didn’t have enough food to make more. There wasn’t any room service to get fresh towels.
Business response:
Thank you for staying with us. We regret any inconvenience you had due to our hotel policies and that we did not meet all of your expectations. We are also sorry that you were not able to take advantage of our breakfast. We hope you will reconsider and stay with us again so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Needs some work!!! The smoke alarm in the room was chirping the whole time we were there. Was fixed but then started back up at 10:00PM and didn't stop. When checking for a battery, found the smoke alarm was hard wired and expired eight years ago. Also first floor smelled musty when we arrived. This will be towards the bottom of the list when I'm looking next year.
Business response:
We appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I made reservations for 6 people & only had 3 pillows. I asked for more & was told they had given out all they had.
Business response:
Vanessa, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.