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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Business response:
Marcus, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was okay for the price… I like the front desk clerk though I was missing accessories, the iron for my clothes. The silver ware was missing, I had a suite.
Business response:
Jarell, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly... read more
Smooth
Business response:
Chelso, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Snowmageddon. I was in the middle of Snowmageddon in Indiana and couldn’t go home so I went with the least expensive motel. Hardest part was the late check in process. I just managed to get there on time with all the snow coming down. Overall it’s a solid, simple motel option. However, in the pinch I was in, this may not be the first choice next time around.
It's a room I needed a room. They gave me a room. Not great but not terrible. I got a good night's sleep. The property is a little run-down but still comfortable.
Business response:
Sam, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It was ok.
Business response:
Gregory, thank you for the nice rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
Location seemed ok. Many dining/shopping options nearby. Our shower was broken and maintenance came pretty quickly - it couldn’t be fixed. They somehow moved to a new room despite being full. No complaints about the new room. This is definitely a no frills property. It was a little noisy but not horrible. Nothing really bad to say but nothing outstanding either. Our concerns were addressed. We definitely got what we paid for.
Business response:
Mary, thank you for being a guest at our hotel. Please accept our apologies for the maintenance issues you encountered in your room, and we are glad to know our associates were able to move you to another room. We are also sorry for the noise issues you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our g... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.