This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bit uncomfortable Not as nice as our previous stay at this location (5 years earlier). Too many shady-looking people hanging around. Noisy neighbors most of both nights. No breakfast. Unpleasant odors in halls and elevators.
Business response:
Marvin, thank you for choosing to stay with us again. We are sorry for the discomfort you had due to other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The staff is really what kept it together,helping I and my Girlfriend with what we needed. Excellent time there.
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Great clean place. Parking should be free and there was no breakfast.
No room service no one came to offer new towels. Had water leaks room was alittle dated.
Business response:
Anderson, thank you for staying at our hotel. We apologize for the maintenance issue and for the overall condition of your suite. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with... read more
Room for improvement Has a few issues upon arrival. There was trash left behind in some of the night stand drawers, shower faucet was broken, only one element on the stove top worked and the sleeper sofa was absolutely destroyed beyond any measure of repair!!! Let’s not even talk about the stains on the chairs at the table!!! Although the staff were friendly the night shift were hard to find and track even when using the phone number they left posted at the front desk as a way to contact them. (Never answered and went to voi... read more
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
I felt great stay at hotel, I felt like I’m home
Business response:
Tiara, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.