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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok.
Business response:
Gregory, thank you for the nice rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
Location seemed ok. Many dining/shopping options nearby. Our shower was broken and maintenance came pretty quickly - it couldn’t be fixed. They somehow moved to a new room despite being full. No complaints about the new room. This is definitely a no frills property. It was a little noisy but not horrible. Nothing really bad to say but nothing outstanding either. Our concerns were addressed. We definitely got what we paid for.
Business response:
Mary, thank you for being a guest at our hotel. Please accept our apologies for the maintenance issues you encountered in your room, and we are glad to know our associates were able to move you to another room. We are also sorry for the noise issues you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our g... read more
Very noisy, was made to leave a 100 dollar deposit wish was not mentioned on web site
Business response:
Dean, thank you for your review. We are sorry for the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We also regret our incidental charges came as a surprise to you. We do keep updated information on our hotel's website so our guests can be aware. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
A bit uncomfortable Not as nice as our previous stay at this location (5 years earlier). Too many shady-looking people hanging around. Noisy neighbors most of both nights. No breakfast. Unpleasant odors in halls and elevators.
Business response:
Marvin, thank you for choosing to stay with us again. We are sorry for the discomfort you had due to other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The staff is really what kept it together,helping I and my Girlfriend with what we needed. Excellent time there.
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.