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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The issues i had with the stay was the 100.00 dollars i had to pay even though it was giving back at the end of my stay also having 3 guest with two sets of towels being giving the room they gave me a handy cap room with one computer chair to sit in ,but i can say the ppl were niceat the front desk. I was told to call the hotel before my stay to see what there policies were .
Business response:
Carmen, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our courteous associates. However, we regret not meeting all of your expectations and regret your disappointment with our incidental charges. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Located good
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall and that our location worked well for you. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I enjoyed the evening/night staff. They were great with excellent customer service. I also was impressed by the size of the room and the amenities in the room.
I can't remember the front desk person's name but he usual works evening. He did an outstanding job. The lobby became busy at one point and he handled each desk individually and met there needs. He was super nice to a lady that kept wanting to socialize with him when he had a lobby full of guest. He wasn't rude once and read the room well.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to the front desk associate you mentioned! Thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Hotel Management
I love the place. I would tell people to come an stay here. A home away from home..Staff are wonderful.
A lot of the property was not in great shape. Trash in the lot and in front of the doors. Skeleton crew did the best they could to keep up. Guest next door had a barking dog most of the time we were there.
Business response:
Thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel M... read more
The outside needed cleaned up. All the trash cans were overflowing and trash had fallen to the ground and making a mess. For a hotel that says it was smoke free the hallways definitely smelled like smoke and even the room had a hint of cigarette smoke. The room was not over powering but the hallway definitely was!!
Business response:
Brian, on behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Thank you. We are looking forward to welcoming you back soon. Sincerely, Hotel M... read more
Didn't care for it at all
Business response:
Latina, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,550 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.