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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love the place. I would tell people to come an stay here. A home away from home..Staff are wonderful.
A lot of the property was not in great shape. Trash in the lot and in front of the doors. Skeleton crew did the best they could to keep up. Guest next door had a barking dog most of the time we were there.
Business response:
Thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel M... read more
The outside needed cleaned up. All the trash cans were overflowing and trash had fallen to the ground and making a mess. For a hotel that says it was smoke free the hallways definitely smelled like smoke and even the room had a hint of cigarette smoke. The room was not over powering but the hallway definitely was!!
Business response:
Brian, on behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Thank you. We are looking forward to welcoming you back soon. Sincerely, Hotel M... read more
All the staff is nice and helpful!! I do recommend staying there.
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff. We will be sure to share your compliments. Again, thank you for your recommendation, and we look forward to welcoming you again! Sincerely, Hotel Management
Night shift lady was no where to be found multiple times. Many times found people waiting to check in. No breakfast options. And rooms didnt have the dishes and things in them. Room was mostly clean and bed was confortable.
Business response:
Cynthia, thank you for your feedback. We are glad you liked your refreshing suite and comfortable bed. However, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Kindly note, kitchenware is available at the front desk upon request. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.