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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was like they were playing football above my head but other then that it was nice good hotel
Check in took more than 30 min as they did not have info about late arrival. Finally after 25 min or so they found it but they had issues to take the deposit. Staff said she was new and no one told her about my late arrival. She tried her best and did apologize
Business response:
Dear Waldo, We apologize for any inconvenience you experienced during check-in. It seems there was a miscommunication regarding your late arrival, which is leading to delays. We appreciate your patience and understanding as our team worked to resolve the issues. Rest assured, we'll use your feedback to improve our procedures and ensure smoother check-in experiences in the future. We are grateful for your understanding and hope to provide you with a more seamless stay next time.Sincerely,Hotel Management
Business response:
Please let me know if I can do anything to help
Thank God I just needed a bed for the nigjt Got in to check-in at 1, which I understand is very late but it took me until 130 to be able to get into hotel(thanx to the customer who let me in). Me and another person trying to check in had to wait in the lobby for another 15 minutes until I knocked on counter and then the front desk person came from a back room. Didn't get greeted, hood still on...just very unprofessional. Would have also been nice to know I would be having to make a $100 deposit (which I would love to know wh... read more
Business response:
Dear Andrea, We sincerely apologize for the inconvenience you experienced during check-in and throughout your stay. Your feedback regarding the delay in accessing your room, lack of greeting, and unprofessionalism of our staff is deeply concerning and will be addressed with our team to ensure improvements are made. We regret any confusion regarding the deposit requirement. Please note that the deposit usually takes a few weeks to be returned after check-out. We also apologize for the issues with the Wi-Fi and TV in your room... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.