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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great!
Just ok Air condition did not work well but it was fairly comfortable. The hotel was ok for the price. Would probably not stay there again.
Business response:
Dear Kendra, Thank you for sharing your thoughts. While we're glad your stay was somewhat comfortable, we're disappointed that the air conditioning didn’t meet expectations. Feedback like yours helps us identify areas that need attention, and we'll be reviewing this with our team to ensure better consistency in both comfort and value. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
reservation problem Booked twin beds through Hotels.com. Got to site , given one king size and desk clerk said no 2-bed rooms available. Said third party app "must have screwed up". Never had this problem before.
Business response:
Dear Richard, We’re sorry for the trouble you experienced during check-in. While we do our best to honor all room preferences, availability can sometimes be limited, especially with third-party reservations. That said, your room type should have been clearly communicated and handled with more care. We understand how frustrating it is not to receive what was expected, and we’ll be reviewing this with our front desk team to help prevent similar situations. We appreciate you bringing this to our attention, and thank you for giv... read more
The staff from check-in to janitorial was amazing!!! Every employee encountered deserves 5 stars. The grounds/building itself was not in the best condition. The entrance door to the room looked as if it had been kicked in once upon a time. The tile in the tub was peeling, and the refrigerator could stand some tlc.
Business response:
Dear Kimberleigh, Thank you for your kind words about the team. It’s wonderful to know that everyone you interacted with made your stay welcoming. We’re grateful for your recognition of their efforts. We also acknowledge the concerns you raised regarding the condition of certain areas, and we’re addressing those matters with our team to improve the overall guest experience. Your feedback is appreciated and helps us focus on the areas that need extra care. We do hope you will stay with us another time so we can provide you wi... read more
Friendly staff. Didn’t really need any of the amenities. One night stay
Business response:
Dear Terry, Thank you for the wonderful comments regarding your time at Extended Stay America. We're glad to know our team provided exceptional service during your visit. Even for a short stay, we aim to provide a welcoming and comfortable environment. We hope your time here met your needs and that you'll consider returning if you're in the area again. We look forward to your next stay. Sincerely, Hotel Management
Smelled like smoke
Business response:
Dear Guest, We’re sorry to know that the air quality in the room affected your visit. Our intention is to provide a clean and welcoming environment, and it’s disappointing to learn that this wasn’t reflected during your stay. Your comments will be shared with our team as we work to uphold a higher standard of comfort for all guests. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Managemen... read more
Just ok
Business response:
Dear Guest, Thank you for reviewing your stay. While your stay was satisfactory, we understand it didn’t fully exceed your expectations. We are continuously working to enhance the experience for all our guests and appreciate your input as it helps guide those improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,549 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.