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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok
Business response:
Dear Guest, Thank you for reviewing your stay. While your stay was satisfactory, we understand it didn’t fully exceed your expectations. We are continuously working to enhance the experience for all our guests and appreciate your input as it helps guide those improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Bathroom tub was peeling . Could not adjust the shower head TV didnt work light bulb needed to be replaced in one of the lamps. The entrance door to the hotel was dirty bouth inside and out. I wasn't very impressed.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry to hear about the condition of the room and the common areas during your visit. From the maintenance concerns in your bathroom and room to the impression made upon arrival, we understand how these details can affect the overall comfort of a stay. We will ensure our team addresses the items you mentioned and focus on improving both the upkeep and presentation of the property. We appreciate the opportunity to do better moving forward. We hope you will give us a sec... read more
Good price; great staff! The room was large and very clean. Because I have some physical limitations, I was extremely pleased to see that there were more "grab bars" in the bathroom than usual. All of the staff that I met were both friendly and helpful. Kudos to the night manager--who ALWAYS appeared to be on duty--and who, with a smile on her face, never seemed to be irritated when asked to "re-code" my key because I couldn't keep from slipping my room key into the same pocket in which I carried my billfold . . . which has ... read more
Business response:
Dear Guest, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. We are glad our well-appointed accommodations added convenience to your stay and that our team left a great impression. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words for their assistance with your keycard issues. Your review makes us so proud and shows that we are succeeding in what we aim to achieve - making our guests' stay as comfortable and enjoyable as possible! We tr... read more
I like how the rooms were spacious. I didn't know until I got there that it had a dishwasher, oven, refrigerator, and a microwave. Wish the pool was open but it’s still early May. Parking was easy.
Check in gave no info on breakfast or WiFi. Lots of noise from other guests.
Business response:
Dear Guest,Thank you for your feedback. We're glad you took the time to share your experience, and we're sorry to hear certain aspects of your visit fell short. Our goal is to ensure guests feel informed and comfortable throughout their stay, and we regret if communication at arrival was lacking. Guest insights like yours are important and help us improve. We hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,536 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.