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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell The carpet needs to be replaced and maybe pressure wash the shower grout or something
Business response:
Dear Charity,Thank you for taking the time to share your feedback regarding your recent stay. We regret not meeting your expectations and appreciate your suggestions, particularly regarding the carpet. We will address this with our teams, as we are committed to maintaining a clean and comfortable environment for our guests. Thank you again for your comments, and we hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management
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Business response:
Thanks for your feed back
Business response:
Happy to hear that you were pleased
We only stayed one night but it was a very pleasant stay and the rooms were very nice. We will be booking again in the future. Thank you for your hospitality.
Business response:
Dear Teresa,Thank you for choosing Extended Stay America and sharing your kind words. We're thrilled that you had a pleasant time and everything went well during your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Management
The area
Business response:
Dear Marion, Thank you for your feedback. We’re glad you took the time to share your thoughts. It’s important to us that every guest has a positive experience, and your comments will help us continue improving. We hope to have the opportunity to welcome you back for a stay that meets your expectations.Sincerely,Hotel Management
Probably wouldn't stay again We were there seven days, no housekeeping until 7th day, no blanket on bed. Had kitchen, no kitchen stuff provided, not even coffee maker. All had to be "ordered" at front desk, apparently for a fee. Was charged a deposit that we had not been informed of. Room had to be checked before checkout. Stayed at other extended stays and never had these issues. Very small room. Not very comfortable for any length of time, sleep service at front desk.
Business response:
Dear Joyce,Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities dur... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.