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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Great to see
Staff did well but ownership needs to step up and improve the facilities
Business response:
Dear Pat, Thank you for recognizing our dedicated staff at Extended Stay America. We appreciate your feedback regarding the facilities and assure you that your comments have been noted. We are committed to continuous improvement, and your insights are valuable. Please be assured that we will address these concerns. We hope to welcome you back for an enhanced experience in the future.Sincerely,Hotel Management
The area is good. Nobody available at checkout at front desk. Gave away my daughters room they booked 5 days earlier
Business response:
Dear Jason, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
The staff was so friendly and helpful! The room was so great, I didn't want to leave! Was very peaceful and quiet and set back out of the way. Very comfortable and nice experience. Would gladly stay here again!
Friendly and clean
Business response:
Dear Denise, Thank you for staying at Extended Stay America and for your excellent rating. We are delighted to read that you had such a wonderful experience, from our clean and comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are here.Sincerely,Hotel Management
The staff was just so helpful and the room was clean and very comfortable.
Property seems like it is going through a remodel, or starting one. Main elevator was out of order for maintenance, but secondary elevator was working. Morning breakfast consisted of a granola bar and/or a muffin. There may have been oatmeal packets but none when we went down at 7am on Saturday. We ended up finding a local breakfast place nearby after checking out. Room overall was ok. Staff was friendly.
Business response:
Dear Andrew, Thank you for choosing Extended Stay America. We're delighted to read your generous feedback about our ongoing property improvements and devoted staff. We are continually striving to enhance our guest experience, and we appreciate you noticing our efforts. However, we apologize for any inconvenience regarding the elevator and our complimentary grab-and-go breakfast options. We value your concerns and will address this with our team. Your feedback is valuable, and we look forward to providing you with an even bet... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.