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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no room got to the hotel and was informed that they did not have a room available for us. stated that hotels.com overbooked the hotel.
Business response:
Willard, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Dump The door was broken, the kitchen and the bathroom were filthy, there were no sheets for the pull out, no soap for sink or shower, and only two towels when we booked the room for five people!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Literally a trap house. Furniture all over the hallways. Loud music and partying going on all over the hotel
Business response:
Colin, we are glad you stayed with us recently and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! S... read more
Cockroaches were free hotel was not Upon check in we were given three different rooms before finding a sufficient room for several nights. We had to check each one due to missing or non working items or smell. The room had a pest issue as well with cockroaches, keys not working sufficiently, shortage of fresh towels toiletries and service in general when we had a clog of which was reported both to front desk as well as maintenance on sight. Upon returning later the clog was still not repaired. To extend the stay was only two... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Bullcrap They did not have a room for us when we arrived
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The worst hotel conditions I've ever experienced. The room was non smoking but smelled like smoke. It wasn't clean and the furniture was old. My son didn't want to stay in the hotel so he stayed with friends in a nearby hotel. The service was bad. Will never stay in an Extended Stay hotel again. I'll sleep in my car first.
Business response:
Chris, thank you for your review. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also bring your concerns to the attention of our staff as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Parking lot felt unsafe. Lots of guests loitering at entrance smoking and consuming beverages. The entire hotel, including our room had a terrible odor. Carpet in our room had a huge hump from being laid improperly. Hair in sink and tub. Bloody fluid of some sort on the lampshade on bedside table. We did not even shower or fully undress due to the filth. This was my first experience with this hotel chain and I will never stay at this chain again given my initial experience.
Business response:
Rachel, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Filthy, Peeling, Missing and full of holes I ended up not staying the full night. There were holes in multiple doors, the mirrior was gone, the bathtub was stained, the pillows had no pillowcases, and i pulled the bed sheet back and it was filthy. It looked like the mattress, and bed skirt had never been washed. It seemed as though this hotel has had many violent patrons, BUT no repairs were made. I was very disappointed and disgusted. Im mad at myself for not taking pictures. If you do decide to purchase a stat here, room 3... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Worst place ever This was the worst hotel I have ever stayed in. It was dirty and it says 5 people can stay in the type of room I was in but that was not true at all. The staff was horrible the food was old and nasty I would never stay here again!
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. We are also sorry you did to experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.