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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No trash cans in room had to leave out to throw away items. One elevator to get to room. There weren’t any public restrooms for guest downstairs in the hotel. Inconvience to handicap which my mother is so she had to take elevator and walk to my room was on second floor.
Business response:
Dear Guest, We regret the inconvenience you and your mother encountered. Not having a trash can in the room and the absence of a public restroom downstairs can cause added frustration, especially for guests with mobility needs. We understand how important accessibility and comfort are, and we’re addressing your concerns with our team to see where we can make thoughtful improvements. Thank you again for your feedback; this helps us improve the experience for all our guests. We hope we have the opportunity to make a much bette... read more
Friendly staff. Although this is a non smoking motel our room had been smoked in and not properly cleaned or aired out. Because of my allergies this was a major issue.
Business response:
Dear Guest, We're glad to know our team treated you kindly during your visit, but we sincerely apologize for the condition of your room. While we are a non-smoking property, it's clear that the room should have been more thoroughly inspected and refreshed prior to your arrival, especially given your sensitivity to smoke. We've shared this feedback with our housekeeping team to reinforce the importance of room inspections and ensure better attention is given moving forward. We appreciate you bringing this to our attention and... read more
Good for the price! The stay was just fine- definitely dated but overall fairly clean. Lovely courtyard in the back. Wasn't crazy about the smell of pot in the hallways, but what can you do?
Shoeneice has consistently demonstrated exceptional customer service, taking the time to truly understand my needs and preferences. On my recent visit, she went above and beyond to accommodate me by personalizing their recommendations and ensuring that every aspect of my experience was enjoyable. Their attentive staff made me feel valued and prioritized, reflecting a genuine commitment to customer satisfaction. This level of service not only meets expectations but exceeds them, making me eager to return.. Rooms are clean and... read more
Business response:
Dear Guest,Thank you for the generous review of Extended Stay America. We’re thrilled to know you had a great experience and that our team made you feel prioritized throughout your visit. Your kind words about the attention and care shown by Shoeneice and the rest of the staff mean a great deal to us. It’s also great to hear that the accommodations met your expectations in terms of both comfort and upkeep. We appreciate the outstanding review and thank you for recommending us to future guests. Please come back and see us aga... read more
Like the stay and staff. Thanks Dena and Shoneice.
Thank you from check in with Dina to check out with Tanya and friendly conversation with Pam and especially with the young man on the night shift front desk.
Business response:
Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted you had such a positive experience from check-in to check-out. It’s wonderful that our team made you feel welcome. Providing warm hospitality is what we strive for, and it’s great to hear that each interaction, from friendly conversations to helpful service, made a difference in your stay. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 978 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.