Extended Stay America - Indianapolis - West 86th St.

Business response:

Dear Guest, Thank you for the perfect rating and for taking the time to share your experience. We’re delighted to hear that you enjoyed the comfortable atmosphere, peaceful setting, and warm service from our team. Creating a welcoming and relaxing environment is always our goal, and it’s rewarding to know it made a positive impression during your visit. Your kind feedback is truly appreciated and will be shared with the staff as encouragement. We hope to have the pleasure of welcoming you back to Extended Stay America again ... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how the condition of furnishings and carpeting can affect overall comfort, and we are sorry that these aspects did not meet your expectations during your visit. Your comments have been noted and are being considered as part of ongoing efforts to evaluate updates and improvements. We appreciate you sharing your perspective and hope you will consider allowing us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that our breakfast offerings did not meet your expectations. Guest satisfaction is our top priority, and your comments have been shared with our team to review and improve our dining options where possible. We take all feedback seriously and are committed to ensuring a comfortable and enjoyable stay for every guest. Your input helps us enhance our services and facilities. We hope to have the opportunity to provide you with a better experience in the futu... read more