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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank you from check in with Dina to check out with Tanya and friendly conversation with Pam and especially with the young man on the night shift front desk.
Business response:
Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted you had such a positive experience from check-in to check-out. It’s wonderful that our team made you feel welcome. Providing warm hospitality is what we strive for, and it’s great to hear that each interaction, from friendly conversations to helpful service, made a difference in your stay. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
From check in with Gena to check out with Tanya very courteous as well as Pam. Friendly conversation with the young man on the night shift.Thanks to all.
Hallways smell like animals animal floors should be separated from non animal owners.
Business response:
Dear Jess,We sincerely apologize for the unpleasant conditions you encountered during your stay. We strive to maintain a fresh and welcoming environment for all our guests, and your feedback about separating pet-friendly rooms from non-pet areas is valuable. We will share your comments with our team to explore ways to enhance comfort for everyone. Your feedback is invaluable, and we are dedicated to providing you with the exceptional experience you deserve on your next visit. We look forward to the opportunity and wish you a... read more
My thanks to the entire staff Shantell, Gena, Cory and the other young lady (whose name at the moment has slipped my mind) with their welcoming warmth.
From check-in (Shantell) to check-out (Gena Corey) all made the stay welcoming, including the other staff young lady who name at the moment slip my mind. Thank you all.
Business response:
Dear Roni,Thank you for the fantastic review of Extended Stay America. We're thrilled that our team made you feel welcome throughout your stay. Providing warm and attentive service is always our goal, and it's wonderful to see that reflected in your visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Get what you pay for Adequate is the word I would use to describe this location. We needed three beds and a refrigerator. We had that. But the place was way out of date which other reviews will tell you as well. Our original hanging microwave was broken. So they just slapped another one on the counter and that microwave was even old. The bathroom door couldn’t shut because it was a pocket door hanging at an angle. We had to be strategic when showering. Very visible black mold around sink and tub. Both tub and vanity were pai... read more
Business response:
Dear Amanda,Thank you for sharing your experience. While it is good to know your room met your basic needs, we sincerely regret the maintenance concerns, cleanliness issues, and noise disruptions you encountered. A comfortable and well-maintained environment is important, and we apologize for any inconvenience these challenges caused. Your feedback about the room’s condition, the barking dog, and staff interactions will be shared with the team to ensure improvements. We are pleased you enjoyed the coffee but understand that ... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 981 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.