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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a hotel through third party paid got to room late and was told it wasn’t a clean room available so I was upgraded to a different room with a small fee although I was only there for a short time they do allow pets people were outside property in lawn chairs in the parking lot hotel had a smell Was a man working at the counter in a wheelchair very friendly accommodated me with extra linen Nice guy plenty of food around hotel right off highway I wouldn’t go back but room was decent for price and clean for the most part!
Business response:
Dear Ashley,We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit to Indianapolis, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
This hotel was in a good location proximity wise for a wedding we were in town for. It was ok. The room had been cleaned, it just didn't feel clean. The breakfast was fruit bars and muffins. So we ended up eating breakfast out. Other than the convenience I would not stay again.
Business response:
Dear Laura, Thank you for your feedback. We are glad our location was convenient for your needs, but we apologize that your room did not meet your expectations for cleanliness and that our breakfast options were not to your satisfaction. Your comments are valuable; we will use them to improve our services. We hope you reconsider and give us another chance in the future.Sincerely,Hotel Management
Area was nice and fairly quiet for a Saturday night. Not totally satisfied with the room. The bathroom did not have an exhaust fan. The fridge was loud. learned that the mattress in the sofa sleeper was filthy because there was no linen on the mattress. I didn’t complain because it was after midnight when we returned before we noticed it and it was jus a one night stay.
Business response:
Dear M L, Thank you for reviewing your experience with us at Extended Stay America. We appreciate your feedback and are glad you enjoyed our tranquil area. However, we regret any inconvenience you faced in the room. Your comments are concerning, and we assure you that we will address these matters with our housekeeping and maintenance teams to ensure similar issues are not repeated. We value your business and hope to have the opportunity to welcome you back for a more fulfilling stay in the future.Sincerely,Hotel Management
Everything was clean and staff was friendly
The lady at the front desk was showing great customer service, room was clean and ready just in time to get ready for a wedding. I’ll be back
Business response:
Dear Donoron, Thank you for your kind feedback! We're delighted to learn that our front desk staff provided excellent customer service and that your room was clean and ready for the wedding preparations. At Extended Stay America, we strive to make every stay as pleasant as possible. We look forward to welcoming you back soon for another seamless visit!Sincerely,Hotel Management
No pots for a room with a kitchenette and the eyes of the stove top didn't work properly. Took 45 mins for a pot of water to boil(purchased one). Cooking a whole meal was impossible.
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 981 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.