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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent customer service
The room was clean, staff was friendly. However one of the windows was broken and made me feel unsafe, the phone didn’t work and since it was a tournament weekend, all hotels in the area were booked, so I was kind of stuck.
Business response:
Dear Rosie, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that the suite was perfect for your visit. We are grateful for your comments about the concerns with the telecom and the broken windows as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city. Sincerely,Hotel Management
Hotel = meh! With this hotel you get what you pay for: room door would stick/hard to open, packaged muffins for “breakfast”, had to ask for kitchen utensils and even then didn’t get a full set. For overnight and need for a full size fridge it was adequate but barely that.
Business response:
Dear Allen, Thank you for being our guest. It is glad that you had a pleasant stay. However, we regret your disappointment with the breakfast choices, and your remarks are passed on to the concerned individuals. Our front desk team is always there to help you, and we will instruct them to mention our kitchenware policy during check-in, which says that the dishes of your suite are kept at the front desk to ensure cleanliness and are always on request. The team delivers them to your suite. We are sorry if you were inconvenienc... read more
The only thing I would say is the hotel needs to switch out the holely curtains
The wait to be checked in
Business response:
Dear Donna, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by long wait times during check-in. We understand that waiting to be checked in at a hotel can be frustrating, especially after a long day of travel, and we appreciate your patience and understanding. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future.Sincerely,Hotel Management
Sofa sleeper would not close all the way, therefore we could not sit on it to watch tv. The door to our room was falling off the hinges. Had to lift up and slam doot to close it. I reported it to the front desk at checkout.
Business response:
Dear Thomas, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Staff was friendly and helpful. But kitchen comes with ZERO dishes unless you pay more. LISTING SHOULD STATE THIS. Breakfast was coffee, instant oatmeal, granola bars, packaged muffins. No juice, no tea, no milk, no WATER even. At the very least the listing should say continental breakfast, if not "almost nothing for breakfast." I don't drink coffee so I had tap water for breakfast. Sliding pocket door to bathroom had literal smear of excrement on it, as well as a lot of dust. Apparently never occurs to them to shut the door... read more
Business response:
Dear John, Thank you for being our guest. It is glad that you had a pleasant time with our friendly and helpful staff. However, we apologize for the limited breakfast options and will pass your feedback on to the team for future enhancements. Also, we regret not meeting your cleanliness expectations. It's a top priority and won't happen again. Further, we will instruct our front desk team to inform clearly about the kitchenware policy so that guests are aware of it. We value your feedback and hope you will allow us to host y... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,395 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.