Extended Stay America - Jackson - Ridgeland

Business response:

Dear Curtis, thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Gillian, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management 

Business response:

Dear DEANNA, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Nashekia, thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Extended Stay America. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Joseph, thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

John, thank you for your loyalty to our hotel and for taking the time to share your comments. We are sorry for the inconvenience you experienced during check-in and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management