Extended Stay America - Jackson - Ridgeland

Business response:

Robbin, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you also for recommending us to future guests, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Tameka, it was a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for being our guest, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable, and you were pleased with the exceptional service provided by our front desk staff, Julia. We work hard to ensure high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your frustrations are understood, and our housekeeping team is alerted to take corrective measures to avoid such problems moving forward. It was also disappointing to know you did not like the pet-fee we charge. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you had a great stay and that you were impressed with our ideal location as well as the fantastic service delivered by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review, and it is nice to know you liked our friendly staff. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management