This profile has been claimed by the business owner or representative.
Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check-in, the man at the front desk was very passive and uninviting. The lighting to get to my room was very dark and the hallways smelled bad. The room was ok and it had a decent kitchen area that I did not use while I was there. The bed was comfortable but the walls were thin and it was loud. The area around the hotel has a lot of stores and restaurants. Overall it was an ok stay but I wouldn't come back again.
Business response:
Jenna, thank you for your candid review. We are glad you were pleased with our well-appointed accommodations with comfortable beds. However, we regret the noise disturbance you encountered are sorry for the lack of service you experienced during check-in. We will address your comments with the appropriate individuals and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The power went out and they offered nothing the guest not even an apology
Business response:
Bobby, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Gave away our confirmed room to a walk in. Begs the question how as to well hotels.com and merchants are communicating. On hold for several hours with hotels before being disconnected
Business response:
Jacquelyn, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Needs work
Business response:
Alexandra, thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
The staff was very professional. It was a great place for the price point. The room was very clean. I highly recommend it for an affordable place to stay.
Non-smoking deposit scam I had booked, but when arriving was told by the desk staff there would be an extra charge to my card as a non-smoking deposit that they would refund in up to 35 days. No thanks, I won't ever look at extended stay again
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with some of our charges. Please know this is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We invite you to visit us again. Sincerely, Hotel Management
QUIET, SAFE, CLEAN, FRIENDLY STAFF, ENJOYABLE STAY
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit Jackson. Sincerely, Hotel Management
This is an excellent property for the price. The staff was extremely helpful. This will become our goto property when we come here to visit relatives.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.