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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager was extremely nice and helpful. The room was the only thing that wasn’t clean but I cleaned it for myself without complaining
Business response:
Dear Candace, Thank you for choosing Extended Stay America and sharing your experience. We are glad your overall stay was pleasant, and we're delighted to read that you appreciate the gracious hospitality from our associate. However, we apologize for any oversight in your suite, and we understand how it detracted you from having an otherwise perfect stay. We have immediately brought your concern to the attention of our housekeeping, and remedial steps are underway to ensure such inconveniences do not occur. It was a pleasure... read more
Oven was not working properly sink in restroom was drsining slow water was in the sink until the next morning then when I booked i was not aware of a $100 deposit that should be told when booking with you all
Business response:
Dear Latoya, Thank you for reviewing your recent visit to our hotel. We truly appreciate your feedback as we continually strive to improve our services and accommodation. Please accept our sincere apologies for the various issues you encountered. We assure you we will follow up on your concerns with our team, as our goal is to provide an exceptional experience for every guest. Moreover, we make every effort to keep our guests well informed of our deposit policy and have posted the same on our websites. We are sorry this came... read more
The first room had not been cleaned since the last person was there, the 2nd room was clean, but we are senior citizens with 2 dogs and they put us on the 3rd floor, with no elevator. There was no coffee machine in the room. There was a lot of yelling in the hallway and yappy dogs and honestly as white people, we were not feeling very safe.
Business response:
Dear Pat, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.... read more
Great stay
Price and location
Business response:
Dear Gregg, Thank you for the wonderful review! We are delighted to learn that your stay was nothing short of exceptional. We appreciate you sharing about our great location and excellent price with fellow travelers. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
The staff are very helpful and attentive. It was quiet, convenient for running around for tasks, I felt safe and secure. Again, the staff are great.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.