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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they lied I lost my ID and told them that I wanted to use a security code and they took my money and would not let me stay
Business response:
Dear Joe, Thank you for sharing your concern. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize that the service did not meet your expectations. Please allow us to look into the matter further to understand what went wrong. Meanwhile, if we may be of further assistance, please reach the hotel directly. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management
We had an amazing experience during our 1 night stay. Ricky at the front desk was awesome, and he went out of his way to be helpful... I would totally book again!
Business response:
Dear Rachel, We are flattered by your very kind review of Extended Stay America. Team members like Ricky are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management
They were supposed to be pet friendly and accommodate my wife and I with our service dog. They had us checked in but when they asked if we had a dog and I said yes, they said they had no more rooms that could accommodate pets, and turned us away!
Business response:
Dear Douglas, We were disappointed to read about your experience and apologize for the inconvenience upon arrival. Please allow us to look into this to see what went wrong and determine how we can better handle similar situations in the future. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
I didn't like the surprise security deposit when i arrived. That should have been disclosured at the time of reservation.
How a three story hotel have no stairs, old musty carpet and I kept getting an awfully un secure feeling.
Business response:
Dear Irene, Thank you for sharing your experience with us. We apologize for any inconvenience or discomfort caused by the lack of stairs in a three-story hotel and the carpet's condition. We understand the importance of providing our guests with a secure and comfortable environment, and we appreciate your feedback. Your comments will be shared with our team to address these issues and make necessary improvements. We value your input and hope to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.