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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay stay The room was clean and comfortable, however the hallways were dirty and had a nauseating smell. Okay, but stay in your room.
Business response:
Dear James, We appreciate your feedback and are glad you found your room clean and comfortable. We apologize for the condition and smell of the hallways, as this does not reflect our standards. We are addressing these issues with our housekeeping team to ensure a more pleasant environment for all our guests. We hope you will consider staying with us again for an improved experience.Sincerely,Hotel Management
Rude front desk manager. I encountered a situation with my room while at work. The manager spoke to my mother that had reserved the room as if she was nothing. Both Expedia and Extended Stay state that they are pet friendly. I was never asked to disclose whether I had a pet or not. I have an ESA and my animal had an accident while I was away. The manager then proceeded to tell my mother that a security deposit of 250 would be needee to rebook a room.
Business response:
Dear Tahj, We sincerely apologize for the negative experience you had with our staff. We understand the importance of respectful communication and are deeply sorry for any distress caused to you and your mother.. The security deposit requirement should have been communicated more clearly, and we regret any inconvenience it caused. Your feedback is invaluable, and we will share these issues to ensure better service in the future. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
The new kid at our check in was really helpful. Should definitely get a raise.
Business response:
Dear Fatima, Thank you for your kind words about our team member at check-in. We appreciate your feedback and are delighted to hear about your positive experience. Recognition of exceptional service is important to us, and we'll certainly consider your suggestion. We value our staff and strive to ensure they feel appreciated. Your recommendation means a lot. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing Extended Stay America and sharing your feedback.Sincerely,Hotel Management
The staff was extremely helpful and nice.
Definitely not the place to stay. Pet friendly room not available upon check-in. Rooms were not clean and in need of an update. Awoken at 3:00 in the morning to police escorting a woman out of the hotel.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the multiple issues you experienced during your stay. It's disappointing to hear that we fell short of providing you with a pleasant experience. Rest assured, we take your feedback seriously and will address the cleanliness and maintenance concerns immediately. Regarding the disturbance you encountered, we are investigating the matter to prevent such occurrences in the future. We appreciate your patience and hope to have the opportunity to regain your trust ... read more
The whole place smells like smoke and marijuana. Carpets very dirty and bad odour. The whole place needs update. We checked in late and left early. We would not stay there again. There is no breakfast. Only coffee and some bars/muffins.
Business response:
Dear Rajesh, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.