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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t checked in. Was sent to another extended stay and they didn’t check me in either. They did take the money from my account
Business response:
Jose, thank you for your review. We are very sorry that we were unable to accommodate you at our hotel and regret the inconvenience it caused. We recommend that you contact the third party from where you made the reservation for the resolution regarding your billing concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Our first impression was “fair”: upon check-in we are informed of a $100 deposit requirement. The office staff was just short of friendly, strictly business atmosphere. The next morning we discovered the need to extend our stay another night. When I asked about the possibility with the morning “crew” the atmosphere was totally different. Very welcoming, informative, helpful and friendly. The hotel is starting to show it’s age, but clean and friendly beats new decorating every time!
Business response:
Anne, thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our Front DeskTeam's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management
Satisfied but not Happy I just needed a quick getaway to relax and get a good nights rest. The front desk clerk Kenya was extremely helpful knowledgeable and courteous especially when I didn’t understand why I had the do a $100 hold on my card. The rooms could us a little updating there were no ice trays in the freezer nor was there an ice machine on-site. I got up the next morning to iron my clothes for work but there was no iron only an ironing board. I’m so glad I booked this hotel online with a discount because it defini... read more
There was literal trash allll on the floor when we first arrived. And the lightbulb in the bathroom was not working so I guess that means the bathroom couldn’t have been cleaned in room 218. But Alexis is a sweetheart at front counter & was a true pleasure!
Business response:
Ashley, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are glad to read you liked the service provided by Alexis and we will share your compliments. We hope you will consider giving us another opportunity to host you in ... read more
Friendly staff. Would be nice to have an elevator.
Business response:
Sylvia, It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. We value your candid feedback, and we look forward to your next stay! Sincerely, Hotel Management
It was very clean, peaceful, and the staff was amazing.
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.