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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ignore the negative It was a positive experience. Don't be turned off by the negative comments.
The whole room had an odor, our room was basically in a basement. I honestly want a refund! This is not what I was expecting.
Business response:
Jarin, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
The front desk worker during the day was very friendly, and I had no issues with the free wifi. I had a large room and like the layout. That unfortunately is where the positives ended. This hotel does not have an elevator, and every single floor is accessible only by stairs. I was first put on the first floor, which I found out (after I tried to go find it and had to go back and ask) is that you either need to go up the stairs to the second floor, then back down to the first floor via another staircase, or go outside to the ... read more
Business response:
Kelsey, thank you for your review. We are sorry for the inconvenience you had due to the elevator and apologize for the issues you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. On a positive note, we are happy to know you liked our cordial front desk staff. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Everything was nice
Business response:
Lashanda, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.