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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the morning staff, night staff is kinda serious, stiff, and rigid. The carpet needs work, stove is older. I did like the big refrigerator, The pillows could be better, but overall it was ok.
Business response:
Rudy, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for not meeting all of your expectations. We will share your comments about the carpet, stove, and the associates with our leadership team to enhance our guest experience. Your rating is appreciated, and we hope to provide you with a better visit in the future. Sincerely, Hotel Management
Business response:
Zarionna, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
The shower didn’t get hot & why have a kitchen with no supplies
Business response:
Britnie, thank you for being our guest. We are sorry for your disappointment with the water temperature. Your concerns will be shared with the appropriate teams so that steps can be taken to improve our future guest experience. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an exc... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kayla, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.