Extended Stay America - Jackson - Ridgeland

Business response:

Thank you for choosing our hotel. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, H... read more

Business response:

Shalonda, thank you for choosing to stay at our hotel again. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the issues you faced with the television in your room. We have followed up with our engineering team to address and correct these concerns. Thank you also for your feedback, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management 

Business response:

Robbin, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you also for recommending us to future guests, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Tameka, it was a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for being our guest, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management 

Business response:

Merry, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable, and you were pleased with the exceptional service provided by our front desk staff, Julia. We work hard to ensure high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your frustrations are understood, and our housekeeping team is alerted to take corrective measures to avoid such problems moving forward. It was also disappointing to know you did not like the pet-fee we charge. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management