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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly! Service was great. Received everything I asked for.
Business response:
Thank you for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Needs new staffing. They are unprofessional and irresponsible.
Business response:
Paula, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Condition of room For me the room itself was great, but the air conditioner was not working well it was too hot at night.
Business response:
Keith, thank you for choosing Extended Stay America. We are glad you had an overall great stay and liked your clean suite. However, we are sorry for the issues with the air conditioner and the inconvenience it caused. Your feedback will be shared with the maintenance team for review and action. We appreciate you being our guest and look forward to hosting you again soon. Sincerely, Hotel Management
Enjoyed my stay!!! It was a good stay. The bed was comfortable. The room was nice. I only stayed 1 night because I was passing through and needed a little rest. This is my 2nd time staying at this hotel and I enjoyed it.
Business response:
Tamekia, thank you for choosing Extended Stay America again! We are pleased you had a great stay with us during your overnight visit. We also truly appreciate your kind comments regarding our comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Awful No cleaning in five days. If you wNt to somebody clean your room you have to pay a fee, seriously? Also if you want towels you must bring them to the reception. In conclusion, you go to an aparthotel without the services of a hotel. They should warn about this first thing. Awful
Business response:
Maria, thank you for posting a review of your recent stay. We are sorry for the housekeeping issues you experienced. We also apologize you were not informed about our Housekeeping policy. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion; we are happy to provide this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and complimentary. Thank you again, and we hope you will choose to stay with us again. Sincerely, Hotel ... read more
Room was not clean, shower rod broken, and pull out sofa bet mattress was dirty with numerous stains.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The property doesn’t have an elevator. The location is great. It’s close to restaurants, mall and grocery stores.
Business response:
Vernika, thank you for staying at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that our ideal location was the highlight of your entire stay. Your comment is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
We like that it was a down to earth kind of hotel, no fancy stuff we were able to relax
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.