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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Fermena, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Don’t waste your money Rude staff. Even though we are in the covid time and it said they offered breakfast to go they did not. Not even coffee. Light was out in elevator and when I reported it the front desk lady said “well there’s nothing I can do, I just got here” . Had to go down and ask for glasses, it was all given in a plastic tote. Disposables have been better Than what was in the box. Kitchenette was rusty. Don’t waste your time it money here!
Business response:
Thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay with us. This is not the level of service we generally provide and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to meet your expectations and to welcome you back in the future. Sincerely, Hotel Management
I would not book this place again
Business response:
LuAnn, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Never staying there again Staff was rude. Rooms were dirty. Air conditioning didn't work. It was hotter in my room then it was outside. There was an old chicken nugget on the floor in my room. Asked for pots and pans noticed that the handle was loose and the person at the front desk just rolled her eyes.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with the housekeeping and maintenance teams for review and action. Also, we are sorry you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. Please give us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
DON’T STAY AT THIS HOTEL. Hotel is very dirty. Very smoky. I had a big roach on the kitchen floor and a baby one on the counter in the bathroom. Beds are not comfortable. The whole hotel needs redone. The check in lady ALEX needs not to argue with the customers, needs to be more helpful and tone her attitude down. Just watch the tape back on July 16 at around 2:00 PM. I will never stay at the hotel again. EVER. DO NOT STAY AT THIS HOTEL.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and even more distressing is the fact that you did not experience the best from one of our associates. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Not enough of anything. Toilet paper and soap was scarce, no paper towels or dish detergent. The room was just not up to par for $200 per night.
Business response:
Thank you for being our guest. We regret to read that your room fell short of your expectations and are sorry we were not able to provide you with in-room amenities. We will follow up on your concerns to ensure we are well poised to serve our future guests. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible 👎 Stayed at Extended Stay America in Jacksonville,NC Sat 06/27 The room had an AWFUL Old Musty smell don’t know if it’s the Old Carpet,Ild Curtains or Old Wood Dresser non the less it made it very uncomfortable & hard to sleep.... will never go back to that location.... very disappointed ☹️ They could have at least had coffee in the room since they closed the Continental breakfast due to COVID-19...
Business response:
Rose, thank you for choosing to stay with us. We are sorry for the odor you experienced at your accommodations. Please be assured that we have shared your feedback with our housekeeping team, and we have asked them to deep clean the room in order to remove the smell for it. We appreciate your suggestions and hope to have an opportunity to restore your faith in us. Sincerely, Hotel Management
Never again. First room smelled like smoke, new room had roaches. I booked 3 nights and left the second day because of many roaches in the room.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in both of your rooms and regret the inconvenience caused. Your comments have been shared with the housekeeping team to make a double inspect every suite before our guests checking in. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
When we first got there the computers weren't working so they told me we couldn't check in at that time. They asked for my phone number and said they would call me right when system came back up. 5 hours later and still no call, I tried to call them and they couldn't tell me anything over the phone. Finally got all checked 6 hours after we've been trying and there was no shampoo or any soap in our room. Plus all the vending machines were broken! Definitely won't be staying at anymore extended stay america hotels.
Business response:
We were disappointed to learn about the challenges you experienced during check-in and sincerely apologize for the unpleasant service you received from our associates. We have taken note of your comments and have shared it with the front desk team to make sure we deliver a better service going forward. Please know, our in-room amenities are kept at the front desk. We value your additional feedback and invite you to stay with us again in the future for a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.