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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first got there the computers weren't working so they told me we couldn't check in at that time. They asked for my phone number and said they would call me right when system came back up. 5 hours later and still no call, I tried to call them and they couldn't tell me anything over the phone. Finally got all checked 6 hours after we've been trying and there was no shampoo or any soap in our room. Plus all the vending machines were broken! Definitely won't be staying at anymore extended stay america hotels.
Business response:
We were disappointed to learn about the challenges you experienced during check-in and sincerely apologize for the unpleasant service you received from our associates. We have taken note of your comments and have shared it with the front desk team to make sure we deliver a better service going forward. Please know, our in-room amenities are kept at the front desk. We value your additional feedback and invite you to stay with us again in the future for a much better stay. Sincerely, Hotel Management
My 2 cents I guess you get what you pay for really but it’s definitely not the best. 54 a night for a pretty outdated and not the cleanest place, my best advice is throw another 20 with it and go elsewhere! The comfort suites across the road is far superior for 70 a night!
Business response:
Brandon, thank you for staying with us. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we deeply regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your concerns have been communicated to our housekeeping team for review and action. We value your feedback and hope you will consider a return visit, as we would welcome an opportunity to make a favorable impression of our hotel. Sincerely, Hotel Manage... read more
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
I requested a early checkin so u could get some rest from driving all night. I didn't get my room til 3:00. I was very upset
Business response:
Thank you for choosing to stay with us and for the feedback. We can understand your frustration with not having your room available after a long drive and genuinely apologize. We try our best to accommodate early check-in requests, but these are based on availability. So we hope you will allow us another opportunity to host you and provide you the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Terrible all around! Horrible service. Front desk was inexperienced and insensitive to my needs. I will never stay at That hotel chain ever in my life!
Business response:
Laureano, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for the poor service you received from our front desk. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The lady at the front desk was not professional at all. She was rude to my aunt, rooms smell really bad. And i was not giving what I had reserved. When i book the rooms i requested 3 rooms with 2 queen side beds in each one. What i got was 2 rooms with queen beds, and 1 room with one queen bed and a small folded bed.
Business response:
Juan, we regret not being able to provide you with the room you requested. Moreover, we are sorry for you met with anything but courteous service. We will discuss your feedback with the appropriate individuals in an effort to remain consistent in excellent service delivery. We hope you will consider coming here again so we can accommodate you in the room of your preference and serve you better. Sincerely, Hotel Management
When they say free breakfast, it's only packaged muffins/granola bars and coffee from 6-9:30am. No exceptions. Our room keys were demagnetized 2x in 2 days and the place just smelled like strong chemicals all the time. Staff was not friendly. The website said 24hr front desk but when I came in at 3am after my flight was delayed, I had to call to get someone to come up and she looked like I just woke her up.
Business response:
Thank you for being our guest. We regret to learn our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to it. We are sorry for the problems you encountered in your room. We have shared your comments about the room key and smell with appropriate members of our team to look into it. We also apologize for the unpleasant experience you had with our front desk staff. We assure you this incident is not a reflection of our usual service standards. Appropriate action has been taken to ens... read more
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,154 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.